Workflow Assessments

We take an innovative and proactive approach to overall office document output and network management.

We realize that thoroughly evaluating document and network workflow touches on areas that are very sensitive in any organization. Our team of experts maintain complete confidentiality during our consultations and assessments, providing necessary discretion to meet your internal security requirements. All findings are summarized and presented to our clients upon completion.

Our assessments include:

  1. Total current costs of each service studied
  2. Area of opportunity for improved efficiency
  3. Summarized questionnaire results
  4. Preliminary recommendations

Quantitative Data

We are able to compile all direct and indirect costs related to the services under evaluation. We can review all available invoices, contracts, contract termination information, payroll records, and corresponding volume levels. Our processes are intended to minimize work required by your staff and ensure the accuracy of the information.

Workflow Observations

Our studies yield critical information about the actual systems and procedures and their effectiveness in your office environment. The employees completing these tasks are valuable resources in providing an in-depth view of operations, as they are closest to the work being completed. Our observations are conducted without staff interruption and physical and network adjacencies often benefit from design changes based on our findings.

Surveys & Questionnaires

The identification of end-user needs and perceptions is a critical component of our consulting process. Understanding levels of satisfaction with current service and performance levels can be achieved via questionnaires and group or individual focus interviews. Questionnaires provide an overall measure of the satisfaction level, whereas our interviews are typically conducted in more detail with key users.

Our workflow assessment may encompass services and areas that are potentially outsourced, like:


  • Provide a thorough current cost analysis to obtain an accurate basis to compare financial ramifications
  • Perform a complete assessment of the qualitative aspects of the services including systems and procedures, workflow layout, as well as end user perceptions and needs
  • Identify existing constraints like compliance requirements, physical space, early termination penalties, company culture, and more that may effect final recommendations and implementation costs
  • Determine key quality indicators that will be used as benchmarks upon implementation

Our team generally consists of an account representative, a technical analyst and a solutions specialist who interface with designated contacts at your organization. Our team is trained to quickly gather relevant information, leaving your staff unburdened with the process of consolidating the information.


Protect Yourself Against Office Supply Scams and Toner Pirates

Office supply scams are widespread and relatively common, yet many organizations still don't know that they exist, much less how to identify and avoid them. This guide outlines the information you need to protect your business from this common scam.

Free Workbook: Is Document Management Right for Your Business?

See how you would benefit from features of Document Management Systems.


The Benefits of In-House Production Printing vs Outsourced Printing

Modern print technology has made it possible to produce large volumes of high-quality printed material right in the office. Depending on the size of your office, and your organization’s needs, print solutions are available in-house that in the past were only found at professional print facilities. In fact, print technology is so good now, particularly the multifunction printer (MFP), that many commercial print shops use the same machines found in many offices.

So, aside from the availability of professional equipment, why are many businesses now considering bringing production printing capabilities in-house?

Read on to learn more about the factors involved when considering in-house production printing vs. outsourced commercial printing, including:

  • Cost savings
  • Security
  • Control
  • Convenience and timing

Construction and Property Management: Technology trends to watch

These are the major changes and technology transformations that are influencing the construction and property management industry.

The construction and property management industry has been experiencing strong growth and expansion, with additional growth anticipated in the coming years — and with growth comes transformation.

There are a handful of technology trends influencing the construction and property management sector that are important for organizations in these fields to be aware of.

By gaining an understanding of the shifts that are taking place, they will be better positioned to recognize which organizational adjustments and operational strategy changes they need to make to prepare for the future and gain a competitive advantage.

In this post, I'll expand on a few notable trends I've noticed or been asked about in my dealings with clients in this field, including:

  1. Increased emphasis on collaboration
  2. Internet of Things (IoT)
  3. Virtual and augmented realities (AR and VR)
  4. Telepresence and automated receptionist systems

How to Take Stress Off Your IT Department: Go Hybrid

Outsourced IT professionals can support existing departments.

Partnering with a managed IT services provider (MSP) for a Hybrid IT approach enhances your internal IT department with much-needed support, specialized skills and more — without the expense of adding headcount.

Not every business has the staff within their existing organization that they may need, especially with today's quickly-evolving technology landscape

As Gordon Haff states in his article, Why IT Went Hybrid (And Why It Matters), "it's probably impossible to do everything in-house — and it's certainly not economically sensible." 

Haff is right on target, as more and more situations require specialized skills, such as those specific to cybersecurity, physical security, strategic planning or technology upgrade projects. When these situations arise, a company that attempts to solely handle them in-house, on top of their existing workload, can put too much weight on internal IT departments, leaving them less likely to succeed.

Read on to learn how we partner with many of our clients to alleviate these stresses, because your team deserves the resources and support necessary to succeed.