Helpdesk Support

24x7x365 Expert Technical Assistance

Our US-based help desk call center is available to provide technical support via phone, secure chat & email, whenever you need it

Did you know that up to 75% of incidents that traditionally required time intensive on-site technical support can now be resolved within just minutes by using our technology helpdesk?


Our Helpdesk offers a call-answering, troubleshooting and ticket-logging service to solve desktop and portable computer issues, using a populated knowledge base to resolve the incident at first point of contact.

They can also escalate more complex issues or requests to level 2+ engineers and/or on-site support, when needed.

Our helpdesk can handle a variety of technology issues, including:

Key Benefits of Meridian's Help Desk:

  • Tasks related to new user/account set up (setting up and configuring new network logins, email accounts, active directory profiles, etc.)
  • Windows / MAC workstation troubleshooting and triage
  • Server-based password resets
  • Internet/Network connectivity
  • Password resets
  • Peripheral support (printers, keyboards, monitors, mouse, etc.)
  • Desktop applications
  • Mobile Device Support
  • Contain or reduce operating costs
  • Free IT staff to focus on internal, core-business and development projects
  • No drain on resources, staff or infrastructure
  • 24/7/365 support by certified technicians
  • US-based call center
  • Call dispatch capabilities for on-site repairs
  • Multi language support
  • Access to eSupport Portal for easy reporting
  • Choice of multiple service levels



Looking for software downloads, print drivers or technical support for your office equipment?


10-Hidden-IT-Risks-eBook-Cover

Download the Free 10 Hidden IT Risks eBook

Gain insight into the true status of your IT system. Downloading the eBook is the first step in managing and taking control of your IT environment.

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White Paper: Building Your Technology Road Map

Learn about the four key factors in creating a unified workforce computing strategy.

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The Benefits of In-House Production Printing vs Outsourced Printing

Modern print technology has made it possible to produce large volumes of high-quality printed material right in the office. Depending on the size of your office, and your organization’s needs, print solutions are available in-house that in the past were only found at professional print facilities. In fact, print technology is so good now, particularly the multifunction printer (MFP), that many commercial print shops use the same machines found in many offices.

So, aside from the availability of professional equipment, why are many businesses now considering bringing production printing capabilities in-house?

Read on to learn more about the factors involved when considering in-house production printing vs. outsourced commercial printing, including:

  • Cost savings
  • Security
  • Control
  • Convenience and timing
READ MORE

Construction and Property Management: Technology trends to watch


These are the major changes and technology transformations that are influencing the construction and property management industry.

The construction and property management industry has been experiencing strong growth and expansion, with additional growth anticipated in the coming years — and with growth comes transformation.

There are a handful of technology trends influencing the construction and property management sector that are important for organizations in these fields to be aware of.

By gaining an understanding of the shifts that are taking place, they will be better positioned to recognize which organizational adjustments and operational strategy changes they need to make to prepare for the future and gain a competitive advantage.

In this post, I'll expand on a few notable trends I've noticed or been asked about in my dealings with clients in this field, including:

  1. Increased emphasis on collaboration
  2. Internet of Things (IoT)
  3. Virtual and augmented realities (AR and VR)
  4. Telepresence and automated receptionist systems
READ MORE

How to Take Stress Off Your IT Department: Go Hybrid


Outsourced IT professionals can support existing departments.

Partnering with a managed IT services provider (MSP) for a Hybrid IT approach enhances your internal IT department with much-needed support, specialized skills and more — without the expense of adding headcount.

Not every business has the staff within their existing organization that they may need, especially with today's quickly-evolving technology landscape

As Gordon Haff states in his article, Why IT Went Hybrid (And Why It Matters), "it's probably impossible to do everything in-house — and it's certainly not economically sensible." 

Haff is right on target, as more and more situations require specialized skills, such as those specific to cybersecurity, physical security, strategic planning or technology upgrade projects. When these situations arise, a company that attempts to solely handle them in-house, on top of their existing workload, can put too much weight on internal IT departments, leaving them less likely to succeed.

Read on to learn how we partner with many of our clients to alleviate these stresses, because your team deserves the resources and support necessary to succeed.

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