Prior to rolling out a customized managed print (MPS) program, a local electric cooperative dedicated in-house IT personnel to administer the utility company’s printers. Taking responsibility for the repair, preventative maintenance and inventory of printer consumables made determining actual print costs an inaccurate science. Excessive quantities of printer supplies were purchased, taking up physical storage space with some items either out-of-date or for models that were no longer in use. Print counts were only available by physically retrieving each machine’s counter.
Of several vendors, Meridian Imaging Solutions was selected for implementation. Meridian had an existing relationship with the electric cooperative as their provider of multifunctional copying equipment and services and was already regarded as an excellent vendor. The inside knowledge of the activity associated with those devices combined with the familiarity of the types of applications the electric cooperative uses enabled Meridian to make recommendations that impact all their document costs. Working together, an MPS program was implemented that centralized maintenance and supply administration for all their copiers, printers and fax machines.
COMPLETE – powered by PrintFleet – is a one-way, remote monitoring software designed to collect printer and copier metrics. Operating 24 hours a day, 7 days a week, real-time reporting and alerts is always available. The business intelligence Meridian can provide will help the electric cooperative continuously respond to changes in their print environment, and help to troubleshoot and develop a plan for a better process. The COMPLETE MPS solution removes the administrative burden from the electric cooperative, by automating disparate processes and creating more efficiency within the organization.