Training & Support

We offer comprehensive operator training and remote support.

Helpdesk Support

Did you know that up to 75% of incidents that traditionally require onsite technical support can be resolved within minutes using our COMPLETE helpdesk?

Our Helpdesk offers a call-answering, troubleshooting and call-logging service to solve desktop and portable computer issues, using a populated knowledge base to resolve the incident at the first point of contact.

We can assist with multiple call types:

  • Windows / MAC workstation troubleshooting and triage
  • Server-based password resets
  • Internet/Network connectivity
  • Password resets
  • Peripheral support
    • Printers
    • Keyboards
    • Monitors
    • Mouse
  • Desktop applications
  • Mobile Device Support

Key Benefits:

  • Contain or reduce operating costs
  • Free IT staff to focus on internal, core-business and development projects
  • No drain on resources, staff or infrastructure 
  • 24/7/365 support by certified technicians             
  • US-based call center
  • Call dispatch capabilities for on-site repairs
  • Multi-language support
  • Access to eSupport Portal for easy reporting
  • Choice of multiple service levels

Training

Installation Training & Support

Professional and thorough training is essential for new users. Although all Meridian-proposed models have user-friendly interfaces, comprehensive operator training generally reduces possible confusion for end users. Training will be coordinated and provided by a Meridian support representative, either at the time of installation or by appointment.


Training

The Meridian support representative will schedule and conduct training of the designated key operator(s) and the casual operators.

Key Operator training includes:

  • All functions of the equipment
  • Supply replenishment activities
  • Problem determination and correction procedures
  • Service contracts and service call procedures
  • Meter reading procedures

COMPLETE Support

Meridian Fleet Management, or COMPLETE SUPPORT, is a secure software application included during your installation specific to your organization’s document output environment. The information can be leveraged to uncover ways to streamline your processes and provide a customized, print management solution.

COMPLETE will:

  • Collect and report meter readings automatically
  • Proactively supply and service your printer fleet
  • Assess the efficiency of your current technology
  • Replace costly printing devices
  • Reduce printer down-time from overuse
  • Streamline operations and control expenses
  • Analyze utilization before procuring new equipment

The Data Collection Agent is installed on a single workstation and runs in the background collecting printing device information at scheduled intervals. After each discovery, the collected data is securely transmitted to the Meridian Imaging Solutions secure web server. This allows us to continuously track your printing environment remotely, without disrupting your personnel.

The installation of COMPLETE is quick, easy and secure.

  • The Data Collection Agent uses one-way communication; two-way communication can be enabled for automatic updates only
  • No personal or user data is collected
  • The collected data is sent via Port 443 (HTTPS), Port 80 (HTTP) or Port 21 (FTP) to Meridian Imaging Solutions’ secure web server

In-House Training

We are very proud of our in-house training program, which serves as an additional measure of quality control. While our technicians are Meridian-certified and manufacturer-certified, these internal courses incorporate a blend of the products and software we provide with actual customer scenarios.

Implementing in-house training allows us to continuously gauge the knowledge and comfort level of all of our field service technicians as new products and technologies are introduced to the market. This is just another thing that sets Meridian apart from our competitors.

We have an area dedicated to in-house training, for aspiring technicians and ongoing education.

Steve Edsinger has been a certified Ricoh technical instructor for over 10 years.

Using state of the art technology as well as a hands-on approach, we take training very seriously.

Depending on the nature of the training, a course can last one day or up to six weeks.

Our typical class sizes range between two and six students, but generally are on the smaller side of that range.

By thoroughly training our own technicians internally, we are able to back our service commitments.

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Going OVER THE EDGE to Support Habitat for Humanity of Northern VA

On Saturday, May 19, as part of a partnership between Meridian's Community Outreach Committee and Habitat for Humanity of Northern Virginia, Meridian VP of Sales Chris Lucci will participate in a high-adrenaline rappel down the 15-story Hilton Global Headquarters building to actively support Habitat NOVA’s mission. Help us send Chris OVER THE EDGE here!

This is NOT your Typical Fundraiser! Habitat's 2018 Over the Edge event is one of the most highly anticipated and exciting fundraisers in Northern Virginia. This unique experience will only be matched by the participants' deep pride in supporting Habitat NOVA’s mission — building lives and homes for local families. 

With 80+ elite thrill-seekers – or “Edgers” – enrolled, the OVER THE EDGE event supports Habitat NOVA's program outreach including the 100 Families Served Campaign – a major milestone: 100 families served since the organization's inception in 1992.

Habitat for Humanity of Northern Virginia (Habitat NOVA) is a vanguard affordable homeownership advocate, known for ensuring strong and stable local communities and families. The affiliate has a stellar 28+ year reputation of fostering strength, stability, and self-reliance for local families wanting to invest in themselves and their communities through affordable homeownership.

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Meridian in the Community: Cornerstones After School Snack Packs Program 2018

Today, Meridian's Community Outreach Committee gathered together with other employee volunteers to contribute to the Cornerstones After School Snack Pack program — assembling 118 snack bags for donation, which the Meridian delivery team will drop off next week.

The After School Snack Pack program entails preparing after-school snack bags for children served by Cornerstones programs

The Reston, VA based non-profit has been a Meridian Community Outreach partner for a number of years and primarily works in local apartment communities to connect residents to local services and often has children drop in after school for programs and help with their homework.

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The Benefits of In-House Production Printing vs Outsourced Printing

Modern print technology has made it possible to produce large volumes of high-quality printed material right in the office. Depending on the size of your office, and your organization’s needs, print solutions are available in-house that in the past were only found at professional print facilities. In fact, print technology is so good now, particularly the multifunction printer (MFP), that many commercial print shops use the same machines found in many offices.

So, aside from the availability of professional equipment, why are many businesses now considering bringing production printing capabilities in-house?

Read on to learn more about the factors involved when considering in-house production printing vs. outsourced commercial printing, including:

  • Cost savings
  • Security
  • Control
  • Convenience and timing
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