Client Support

Here's a list of support resources to help with any issues you may encounter

 Customer Internet Access

e-info / Customer Internet Access is a secure, web-based application that is integrated with our in-house enterprise management system, enabling us to respond immediately to all customer requests and activity. To activate your free account, complete the form on this page. If you already have an account, click here to login.

Meter Readings

Obtaining meter readings from copiers and printers often plays an important role in our billing process. Just as the power company determines your bill based on how much electricity you've used, many office equipment maintenance contracts are structured to bill based on how many clicks (pages, copies, or prints) you've used. Recording accurate meter readings also helps us proactively spot overages or underages, which can be costly and may cause performance issues or downtime.

We love to use a data-driven approach for just about everything, so we make efforts to obtain meter readings from all clients, to ensure our invoices are accurate and based on actual usage data. However, in some cases where meter readings are unavailable, volume estimates based on historic usage data may be used for invoice calculations, which makes our data-loving selves sad. 

We highly recommend all clients ensure meter readings are submitted on a regular basis, and we offer 3 easy, free ways to submit them. Click here to learn more and select your meter submission method.

Customer Screen Share

Need to share your screen with our remote support team? Access the screen share application here

Satisfaction Survey

We value your feedback — please let us know how we're doing. There are only a few questions, so it should be painless! Click here to tell us what we're doing well, and where we can improve.

Konica Minolta Interactive Manuals/User Guides

How to Fix a Paper Jam

This interactive guide from Konica Minolta walks you through the step-by-step process for clearing paper jams from your specific bizhub model. Click here to check it out.

Drivers & Technical Support

Looking for software downloads, print drivers, or technical support? Check out the links and resources below.


Protect Yourself Against Office Supply Scams and Toner Pirates

Office supply scams are widespread and relatively common, yet many organizations still don't know that they exist, much less how to identify and avoid them. This guide outlines the information you need to protect your business from this common scam.

Free Workbook: Is Document Management Right for Your Business?

See how you would benefit from features of Document Management Systems.


Going OVER THE EDGE to Support Habitat for Humanity of Northern VA

On Saturday, May 19, as part of a partnership between Meridian's Community Outreach Committee and Habitat for Humanity of Northern Virginia, Meridian VP of Sales Chris Lucci will participate in a high-adrenaline rappel down the 15-story Hilton Global Headquarters building to actively support Habitat NOVA’s mission. Help us send Chris OVER THE EDGE here!

This is NOT your Typical Fundraiser! Habitat's 2018 Over the Edge event is one of the most highly anticipated and exciting fundraisers in Northern Virginia. This unique experience will only be matched by the participants' deep pride in supporting Habitat NOVA’s mission — building lives and homes for local families. 

With 80+ elite thrill-seekers – or “Edgers” – enrolled, the OVER THE EDGE event supports Habitat NOVA's program outreach including the 100 Families Served Campaign – a major milestone: 100 families served since the organization's inception in 1992.

Habitat for Humanity of Northern Virginia (Habitat NOVA) is a vanguard affordable homeownership advocate, known for ensuring strong and stable local communities and families. The affiliate has a stellar 28+ year reputation of fostering strength, stability, and self-reliance for local families wanting to invest in themselves and their communities through affordable homeownership.


Meridian in the Community: Cornerstones After School Snack Packs Program 2018

Today, Meridian's Community Outreach Committee gathered together with other employee volunteers to contribute to the Cornerstones After School Snack Pack program — assembling 118 snack bags for donation, which the Meridian delivery team will drop off next week.

The After School Snack Pack program entails preparing after-school snack bags for children served by Cornerstones programs

The Reston, VA based non-profit has been a Meridian Community Outreach partner for a number of years and primarily works in local apartment communities to connect residents to local services and often has children drop in after school for programs and help with their homework.


The Benefits of In-House Production Printing vs Outsourced Printing

Modern print technology has made it possible to produce large volumes of high-quality printed material right in the office. Depending on the size of your office, and your organization’s needs, print solutions are available in-house that in the past were only found at professional print facilities. In fact, print technology is so good now, particularly the multifunction printer (MFP), that many commercial print shops use the same machines found in many offices.

So, aside from the availability of professional equipment, why are many businesses now considering bringing production printing capabilities in-house?

Read on to learn more about the factors involved when considering in-house production printing vs. outsourced commercial printing, including:

  • Cost savings
  • Security
  • Control
  • Convenience and timing