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Client Support

Here's a list of support resources to help with any issues you may encounter

Pay Invoice(s) Online

Click here to pay your Meridian invoice(s) online through our E-Bill Express payment system powered by Wells Fargo.

Customer Internet Access

e-info / Customer Internet Access is a secure, web-based application that is integrated with our in-house enterprise management system, enabling us to respond immediately to all customer requests and activity. To activate your free account, complete the form on this page. If you already have an account, click here to login.

Meter Readings

Obtaining meter readings from copiers and printers often plays an important role in our billing process. Just as the power company determines your bill based on how much electricity you've used, many office equipment maintenance contracts are structured to bill based on how many clicks (pages, copies, or prints) you've used. Recording accurate meter readings also helps us proactively spot overages or underages, which can be costly and may cause performance issues or downtime.

We love to use a data-driven approach for just about everything, so we make efforts to obtain meter readings from all clients, to ensure our invoices are accurate and based on actual usage data. However, in some cases where meter readings are unavailable, volume estimates based on historic usage data may be used for invoice calculations, which makes our data-loving selves sad. 

We highly recommend all clients ensure meter readings are submitted on a regular basis, and we offer 3 easy, free ways to submit them. Click here to learn more and select your meter submission method.

Customer Screen Share

Need to share your screen with our remote support team? Access the screen share application here

Satisfaction Survey

We value your feedback — please let us know how we're doing. There are only a few questions, so it should be painless! Click here to tell us what we're doing well, and where we can improve.

Konica Minolta Interactive Manuals/User Guides

How to Fix a Paper Jam

This interactive guide from Konica Minolta walks you through the step-by-step process for clearing paper jams from your specific bizhub model. Click here to check it out.

Drivers & Technical Support

Looking for software downloads, print drivers, or technical support? Check out the links and resources below.


Protect Yourself Against Office Supply Scams and Toner Pirates

Office supply scams are widespread and relatively common, yet many organizations still don't know that they exist, much less how to identify and avoid them. This guide outlines the information you need to protect your business from this common scam.
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Free Workbook: Is Document Management Right for Your Business?

See how you would benefit from features of Document Management Systems.
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Managed Print Services: Future outlook and trends

The managed print services market is going major changes.

Companies today are dealing with more information than ever before, so taking the opportunity to outsource and streamline processes wherever possible is beneficial. One of those key business areas organizations are increasingly looking to third parties for assistance with is managed printed services.

According to Transparency Market Research, by the end of this year, the valuation of the global managed print services market is forecast to reach $31.5 billion - and as much as $95 billion by 2024.


4 tips for making your office more energy efficient

Even simple changes can have a significant impact.

Today's business world is becoming increasingly aware of our impact on the environment. 

If you're interested in reducing your carbon footprint and making the planet a healthier, safer place, the good news is that there are plenty of ways to do that. By pursuing green business practices and making your office more sustainable and energy efficient, not only will you be improving the atmosphere, but you'll also be boosting the appeal of your brand.

Below are four easy ways you can enhance your office's efficiency:


Five Best Practices to Avoid Common HIPAA Violations

Fines up to $1.5 million, loss of clients, and negative publicity are just some of the serious consequences of violating the 1996 Health Insurance Portability and Accountability Act (HIPAA).

The penalties for non-compliance are based on the level of negligence, and in some cases carry criminal charges that can result in jail sentences. HIPAA compliance is serious business, and when penalties are levied one of the main things taken into consideration is what, if any preventive steps were taken.

With that in mind, here are some basic best practices to implement regarding HIPAA compliance, including:

  1. Comprehension of the guidelines
  2. Training
  3. Guard against 3rd party disclosure
  4. Proper disposal methods
  5. Mobile device management

Read on to learn about each of these five best practices, and how you can implement them.