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Client Support

Here's a list of support resources to help with any issues you may encounter

Pay Invoice(s) Online

Click here to pay your Meridian invoice(s) online through our E-Bill Express payment system powered by Wells Fargo.

Customer Internet Access

e-info / Customer Internet Access is a secure, web-based application that is integrated with our in-house enterprise management system, enabling us to respond immediately to all customer requests and activity. To activate your free account, complete the form on this page. If you already have an account, click here to login.

Meter Readings

Obtaining meter readings from copiers and printers often plays an important role in our billing process. Just as the power company determines your bill based on how much electricity you've used, many office equipment maintenance contracts are structured to bill based on how many clicks (pages, copies, or prints) you've used. Recording accurate meter readings also helps us proactively spot overages or underages, which can be costly and may cause performance issues or downtime.

We love to use a data-driven approach for just about everything, so we make efforts to obtain meter readings from all clients, to ensure our invoices are accurate and based on actual usage data. However, in some cases where meter readings are unavailable, volume estimates based on historic usage data may be used for invoice calculations, which makes our data-loving selves sad. 

We highly recommend all clients ensure meter readings are submitted on a regular basis, and we offer 3 easy, free ways to submit them. Click here to learn more and select your meter submission method.

Customer Screen Share

Need to share your screen with our remote support team? Access the screen share application here

Satisfaction Survey

We value your feedback — please let us know how we're doing. There are only a few questions, so it should be painless! Click here to tell us what we're doing well, and where we can improve.

Konica Minolta Interactive Manuals/User Guides

How to Fix a Paper Jam

This interactive guide from Konica Minolta walks you through the step-by-step process for clearing paper jams from your specific bizhub model. Click here to check it out.

Drivers & Technical Support

Looking for software downloads, print drivers, or technical support? Check out the links and resources below.


Protect Yourself Against Office Supply Scams and Toner Pirates

Office supply scams are widespread and relatively common, yet many organizations still don't know that they exist, much less how to identify and avoid them. This guide outlines the information you need to protect your business from this common scam.
it assessment roadmap

Free Workbook: Is Document Management Right for Your Business?

See how you would benefit from features of Document Management Systems.
it assessment roadmap


Timely Talk About IT Security – Wannacry!

By now, I'm just going to assume that most, if not all, of you have at least heard something about the Wannacry! Ransomware.

It’s been all over the news and many of my colleagues and clients have been asking me about it. Unfortunately, I have to deliver some bad news – these kinds of threats are going to continue to be more frequent. They're even getting cooler names from the individuals or groups disseminating them, so the media promotes them more, too...the jury's still out on whether that's a good thing, or a bad thing. 

Related: What DC SMBs Need to Know About Encrypting Ransomware and Malware

While widespread awareness can help slow the spread of bugs like this, it can also inspire copycat attacks from others who want their 15 minutes in the limelight. However, the thing the media's definitely not talking about enough is the fact that this could have been prevented if people simply took proper preventative care of their networks. 

Were you covered for the Wannacry attack? Are you sure or How do you know? Who do you call to get answers about something like this?

Related: Top 5 Risks of Using Outdated Technology


Improving Your Law Firm with Dispatcher Phoenix Legal

Lawyers, paralegals, and other legal professionals go to work each day to address vital issues for their clients. It’s critical that law firms use innovative and advanced solutions to maximize their practice’s productivity.

That’s why we developed Dispatcher Phoenix Legal, our award-winning document workflow application. This legal records management system specifically designed to streamline the processing of case files, affidavits, subpoenas and other legal documents. Dispatcher Phoenix Legal helps our customers with the document-processing challenges that they face every day, driving efficiencies and allowing attorneys to focus on what they do best – the practice of law.

Casner & Edwards, the law firm that was highlighted in a customer success story and blog, used Dispatcher Phoenix to speed their printing process. But that’s not the only way that legal professionals can take advantage of the advanced processing features of Dispatcher Phoenix to work more quickly and accurately.


Construction and Property Management: Technology trends to watch

These are the major changes and technology transformations that are influencing the construction and property management industry.

The construction and property management industry has been experiencing strong growth and expansion, with additional growth anticipated in the coming years — and with growth comes transformation.

There are a handful of technology trends influencing the construction and property management sector that are important for organizations in these fields to be aware of.

By gaining an understanding of the shifts that are taking place, they will be better positioned to recognize which organizational adjustments and operational strategy changes they need to make to prepare for the future and gain a competitive advantage.

In this post, I'll expand on a few notable trends I've noticed or been asked about in my dealings with clients in this field, including:

  1. Increased emphasis on collaboration
  2. Internet of Things (IoT)
  3. Virtual and augmented realities (AR and VR)
  4. Telepresence and automated receptionist systems