I am happy to write a letter as a testimonial of Meridian's technical and sales support. Anderson & Quinn, LLC has had a business relationship with Meridian since 2012. When it was time to renegotiate the five-year lease for our color, and black and white copier/scanners, we were impressed by our Meridian representative's technical knowledge, tenacious yet easy-going manner, and excellent customer service skills. The prompt follow-up and questions asked in order to determine the best product for our company, and the thoroughly researched responses to our own questions made us feel comfortable in our decision to leave our previous digital office solutions company--with whom we had a business relationship for over a decade.
We are extremely happy with our Bizhub C452 and 652 machines, and with the consistent and prompt service that Meridian provides. Technicians are always very personable and the same core of familiar faces arrive to help us whenever we need service. Furthermore, the technicians always leave their business cards and ask if we are satisfied with the service before they leave.
Recently, we had another attorney join our firm and he brought with him a Bizhub C452 machine. I called our representative and he presented some formal proposals for trading in our new machines, in addition to analyzing our current use of our copiers, taking into account the use of the third copier. After we determined it would be most cost effective to keep all three current machines, he arranged for the machine to be inspected, "brought up to speed," and then added this third machine to our maintenance agreement. His honest analysis showed that we were slightly under-utilizing our two machines and he was able to add the third machine to our maintenance contract for no extra cost. We are extremely happy with Meridian sales and service, and look forward to growing with Meridian over the years.