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Leadership & Management

 



"We have assembled a team of the very best leaders, technicians, connectivity and solutions experts, customer service reps, and administrative staff in our industry.

We know our work ethic, technical expertise and the integrity of our people is essential to success in the market."

- Matt Williams, Meridian President and COO


Meet Our Leadership Team

Matt Williams, President and Chief Executive Officer

Matt Williams, Meridian's President and COO

Formerly the Executive Vice President, then Chief Operations Officer, Matt Williams was named President in September 2013 and more recently became President and CEO. In this capacity, Matt oversees Meridian's expansion into information technology consulting and professional services, as well as driving the company's overall growth strategy.

Leveraging over 20 years of technical and management experience at Meridian, Matt is the head of Meridian's Leadership Team, supporting a local management team and staff of over 120 full-time employees. Matt's success is enabled not only by his experience and expertise, but also his comprehensive understanding of every aspect of the company — from operations to culture and everything in between.

"We have assembled a team of the very best technicians, connectivity and solutions experts, customer service reps, and administrative staff in our industry. We know our work ethic, expertise and integrity of our people is essential to success in the market."

Check out Matt's posts on our blog >>

Juliana McKee, Vice President of GEM Sales
Specializing in Government, Education, Medical and Major Accounts

Juliana McKee, VP of Major Account & Government Sales

Juliana McKee is responsible for strategic business development and managing a high-performance sales team specializing in relations with the government, educational and medical industries, as well as major accounts with complex requirements.

With vast sales and management experience in the document solutions industry, Juliana joined Meridian in 2002 as VP of Sales. During her tenure as a sales leader at Meridian, we've grown our revenues by nearly 700%.

"It's our focused, service-based philosophy that has turned our business into a team of over 120 employees. With our offices serving thousands of organizations, our internal advancement programs enable employees to enhance their skill-sets in all aspects to better serve our customers. Our people really do make a difference."

Chris Lucci, Director of Corporate Sales
Head of Meridian Corporate Sales Division with previous Meridian roles in Complex & National Account Management

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Chris Lucci is a proven sales executive with a successful record of exceeding goals and generating revenue through determination, a strong work ethic, and an outside-the-box approach to problem solving. His specialties include Document Management Solutions, Workflow Mapping, Office Equipment Hardware and Software, Total Account Management, National Account Management, and Solution Sales.

Having originally joined Meridian in 2004 as a Senior Account Manager for national and government accounts, Chris has consistently exceeded all goals and received the prestigious President's Club award every single year. In summer 2016, Chris moved into a new role as Director of Corporate Sales.

Excited to use his experience in managing the complexities of buyer needs, partner relationships, and long sales cycles, he brings a breath of fresh air and accelerated growth potential to Meridian's corporate sales division. As an early-adopter of new technologies and ideas, Chris looks forward to shaking up the status quo to enhance the customer experiences of Meridian's corporate clientele. 

Kelly Murphy, Director of Customer Service
Head of Meridian Customer Service, Facilities Management and Continuing Care Teams

Kelly Murphy

Kelly Murphy joined Meridian in 2003, and has since developed our customer service team from great to exceptional. She is the number one advocate for the best interests of all Meridian clients, and works tirelessly to exceed their expectations and ensure their satisfaction.

By spearheading our "Meridian Means Service Award" recognition program, she empowers our employees to go above and beyond their job descriptions to deliver a level of customer service that is unparalleled in the office technology market. As a result, Kelly has helped shape our culture of excellence and customer experience into something that is truly special and unique to Meridian.

"We take a very unique approach to customer service. We constantly work to anticipate our customers' needs and meet or resolve them proactively."

Check out Kelly's posts on our blog >>

Brad Ancell, Director of Service

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Brad Ancell joined our team in 2011, and brought with him years of industry experience. Brad is passionate about investing in his teams to ensure that they have the highest level of training possible to best serve our clients. As a result, his team includes a full-time, factory-certified trainer who conducts in-house training classes on a weekly basis.

One of Brad's most significant contributions to Meridian is the implementation of our signature Proactive Service Methodology. This innovative approach provides a standard of excellence far beyond basic service and, as a result, has been a huge differentiator for Meridian. Through this process, we thoroughly examine equipment — both remotely, through maintenance records, trend analysis and real-time usage/diagnostic data, and in-person during every service call — to identify all existing and potential problems, dramatically minimizing costly downtime for our clients.

"Our goal is simply to provide the highest level of service to our customers. We have achieved this by transforming our service approach from the traditional reactive approach, to our signature Proactive Service model."

Check out Brad's posts on our blog >>

Patty Graves, Director of Sales Operations
Head of Meridian Sales Operations, Administration and Contracts Teams

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Patty Graves joined the Meridian Team in 2002 with great hope and enthusiasm, as her mantra is the same as Meridian’s mission statement — “provide great service to our customers.” The rest is simple, but where surprisingly few companies truly care to try, Meridian excels and it shows!

Patty's Sales Operations team is the heartbeat of Meridian and takes their job very seriously. This ensures that both our external and internal customers are quickly and efficiently taken care of in whatever capacity they have trusted Meridian to fill — be it hardware, software or professional services.

With a proven track record of optimizing "The Meridian Experience" for both our customers and employees, her team's Business Process Workflow Project leverages Meridian's collaborative and interactive culture to define and refine best practices. They meet often to analyze our internal processes to ensure that any shortcomings are immediately addressed and improvements implemented.

Patty and her team have a knack for knowing or tracking down all the right answers quickly, no matter how simple or complex the question. Highly responsive and happy to assist, they are the ‘go to’ team for answers within Meridian.

All that, and they have fun too! Patty understands that happy employees are sure to make happy, and therefore loyal, customers — so we put our money where our happy is!

Jennifer Kang, Human Resources Manager

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Jennifer Kang joined the Meridian leadership team in May 2016. She brings with her over 10 years hands-on experience in leading HR initiatives including policy design, compensation, performance management, recruiting, compliance reporting, HRIS implementations, HR workflow development, training and development, and benefits administration. Her particular strengths include identifying areas in need of improvement with the vision to develop and implement successful action plans.

Prior to joining Meridian, Jennifer worked for a variety of companies ranging from technology consulting firms to non-profit organizations. Her most recent assignment was to help a US firm to establish a branch in Sydney, Australia. She was solely responsible for the day-to-day HR operations, while serving as a strategic partner to senior management in developing a local labor practice that supports the business expansion needs in the new market space.

Professionally, Jennifer is PHR certified, and holds a MBA in Management and a Master degree in Human Resources Management. She is passionate about the human resources profession and very excited about the opportunity at Meridian. Jennifer hopes her strengths will serve the vision for Meridian to attract and retain the top talents, as she truly believes our employees are the company’s greatest asset in achieving long term success.

Check out our careers page >>

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