Training & Support

We offer comprehensive operator training and remote support.

Helpdesk Support

Did you know that up to 75% of incidents that traditionally require onsite technical support can be resolved within minutes using our COMPLETE helpdesk?

Our Helpdesk offers a call-answering, troubleshooting and call-logging service to solve desktop and portable computer issues, using a populated knowledge base to resolve the incident at the first point of contact.

We can assist with multiple call types:

  • Windows / MAC workstation troubleshooting and triage
  • Server-based password resets
  • Internet/Network connectivity
  • Password resets
  • Peripheral support
    • Printers
    • Keyboards
    • Monitors
    • Mouse
  • Desktop applications
  • Mobile Device Support

Key Benefits:

  • Contain or reduce operating costs
  • Free IT staff to focus on internal, core-business and development projects
  • No drain on resources, staff or infrastructure 
  • 24/7/365 support by certified technicians             
  • US-based call center
  • Call dispatch capabilities for on-site repairs
  • Multi-language support
  • Access to eSupport Portal for easy reporting
  • Choice of multiple service levels

Training

Installation Training & Support

Professional and thorough training is essential for new users. Although all Meridian-proposed models have user-friendly interfaces, comprehensive operator training generally reduces possible confusion for end users. Training will be coordinated and provided by a Meridian support representative, either at the time of installation or by appointment.


Training

The Meridian support representative will schedule and conduct training of the designated key operator(s) and the casual operators.

Key Operator training includes:

  • All functions of the equipment
  • Supply replenishment activities
  • Problem determination and correction procedures
  • Service contracts and service call procedures
  • Meter reading procedures

COMPLETE Support

Meridian Fleet Management, or COMPLETE SUPPORT, is a secure software application included during your installation specific to your organization’s document output environment. The information can be leveraged to uncover ways to streamline your processes and provide a customized, print management solution.

COMPLETE will:

  • Collect and report meter readings automatically
  • Proactively supply and service your printer fleet
  • Assess the efficiency of your current technology
  • Replace costly printing devices
  • Reduce printer down-time from overuse
  • Streamline operations and control expenses
  • Analyze utilization before procuring new equipment

The Data Collection Agent is installed on a single workstation and runs in the background collecting printing device information at scheduled intervals. After each discovery, the collected data is securely transmitted to the Meridian Imaging Solutions secure web server. This allows us to continuously track your printing environment remotely, without disrupting your personnel.

The installation of COMPLETE is quick, easy and secure.

  • The Data Collection Agent uses one-way communication; two-way communication can be enabled for automatic updates only
  • No personal or user data is collected
  • The collected data is sent via Port 443 (HTTPS), Port 80 (HTTP) or Port 21 (FTP) to Meridian Imaging Solutions’ secure web server

In-House Training

We are very proud of our in-house training program, which serves as an additional measure of quality control. While our technicians are Meridian-certified and manufacturer-certified, these internal courses incorporate a blend of the products and software we provide with actual customer scenarios.

Implementing in-house training allows us to continuously gauge the knowledge and comfort level of all of our field service technicians as new products and technologies are introduced to the market. This is just another thing that sets Meridian apart from our competitors.

We have an area dedicated to in-house training, for aspiring technicians and ongoing education.

Steve Edsinger has been a certified Ricoh technical instructor for over 10 years.

Using state of the art technology as well as a hands-on approach, we take training very seriously.

Depending on the nature of the training, a course can last one day or up to six weeks.

Our typical class sizes range between two and six students, but generally are on the smaller side of that range.

By thoroughly training our own technicians internally, we are able to back our service commitments.

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The Benefits of In-House Production Printing vs Outsourced Printing

Modern print technology has made it possible to produce large volumes of high-quality printed material right in the office. Depending on the size of your office, and your organization’s needs, print solutions are available in-house that in the past were only found at professional print facilities. In fact, print technology is so good now, particularly the multifunction printer (MFP), that many commercial print shops use the same machines found in many offices.

So, aside from the availability of professional equipment, why are many businesses now considering bringing production printing capabilities in-house?

Read on to learn more about the factors involved when considering in-house production printing vs. outsourced commercial printing, including:

  • Cost savings
  • Security
  • Control
  • Convenience and timing
READ MORE

Construction and Property Management: Technology trends to watch


These are the major changes and technology transformations that are influencing the construction and property management industry.

The construction and property management industry has been experiencing strong growth and expansion, with additional growth anticipated in the coming years — and with growth comes transformation.

There are a handful of technology trends influencing the construction and property management sector that are important for organizations in these fields to be aware of.

By gaining an understanding of the shifts that are taking place, they will be better positioned to recognize which organizational adjustments and operational strategy changes they need to make to prepare for the future and gain a competitive advantage.

In this post, I'll expand on a few notable trends I've noticed or been asked about in my dealings with clients in this field, including:

  1. Increased emphasis on collaboration
  2. Internet of Things (IoT)
  3. Virtual and augmented realities (AR and VR)
  4. Telepresence and automated receptionist systems
READ MORE

How to Take Stress Off Your IT Department: Go Hybrid


Outsourced IT professionals can support existing departments.

Partnering with a managed IT services provider (MSP) for a Hybrid IT approach enhances your internal IT department with much-needed support, specialized skills and more — without the expense of adding headcount.

Not every business has the staff within their existing organization that they may need, especially with today's quickly-evolving technology landscape

As Gordon Haff states in his article, Why IT Went Hybrid (And Why It Matters), "it's probably impossible to do everything in-house — and it's certainly not economically sensible." 

Haff is right on target, as more and more situations require specialized skills, such as those specific to cybersecurity, physical security, strategic planning or technology upgrade projects. When these situations arise, a company that attempts to solely handle them in-house, on top of their existing workload, can put too much weight on internal IT departments, leaving them less likely to succeed.

Read on to learn how we partner with many of our clients to alleviate these stresses, because your team deserves the resources and support necessary to succeed.

READ MORE