Maintenance Options

We offer our clients customized contract terms, the best certified copier repair technicians, and competitive service guarantees.

Not only do we have the best award-winning, manufacturer-certified copier and printer repair technicians and competitive service guarantees, our maintenance options also set us apart from other companies.

Let us customize a plan for your office in DC, Virginia or Maryland, so you know exactly what to expect should something go wrong with your equipment.

Dedicated Specialists

Your account will have a dedicated contract specialist. While each specialist is cross-trained, the difference here is that you will not be directed to a call center with transfers, hold times and other general frustration. You can call on this person for any contract related questions.

Easy Modifications

Our specialists are customer-focused and willing to make adjustments to contracts, based on fluctuating volumes, peak periods and overall preferences to maximize your plan's value.

You can select all-inclusive, semi-inclusive, parts and labor only, and even labor only plans.

Tiered Billing

We offer tiered billing, which typically makes our clients more comfortable when budgeting. We believe that the looming threat of overages during a billing cycle should not impact whether or not you get your documents produced.

With tiered billing, the higher number of impressions made will result in a lower cost per impression.

Billing Cycle Choice

We believe in the flexibility to choose your preferred billing cycle for your convenience and your industry.

Traditional cycle options are monthly, quarterly, and semi-annually.

No-Penalty Cancellation

Another thing that separates us from other companies is that we do allow a no-fee, no-penalty cancellation.

We doubt you'll ever want cancel, but all we need is 30 days notice and we'll go away.

Bundled Plans

You can bundle your plans together. Consolidate the number of invoices you receive and the number of vendors you rely on.

We can provide maintenance plans for your printers and faxes, no problem.


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The Benefits of In-House Production Printing vs Outsourced Printing

Modern print technology has made it possible to produce large volumes of high-quality printed material right in the office. Depending on the size of your office, and your organization’s needs, print solutions are available in-house that in the past were only found at professional print facilities. In fact, print technology is so good now, particularly the multifunction printer (MFP), that many commercial print shops use the same machines found in many offices.

So, aside from the availability of professional equipment, why are many businesses now considering bringing production printing capabilities in-house?

Read on to learn more about the factors involved when considering in-house production printing vs. outsourced commercial printing, including:

  • Cost savings
  • Security
  • Control
  • Convenience and timing

Construction and Property Management: Technology trends to watch

These are the major changes and technology transformations that are influencing the construction and property management industry.

The construction and property management industry has been experiencing strong growth and expansion, with additional growth anticipated in the coming years — and with growth comes transformation.

There are a handful of technology trends influencing the construction and property management sector that are important for organizations in these fields to be aware of.

By gaining an understanding of the shifts that are taking place, they will be better positioned to recognize which organizational adjustments and operational strategy changes they need to make to prepare for the future and gain a competitive advantage.

In this post, I'll expand on a few notable trends I've noticed or been asked about in my dealings with clients in this field, including:

  1. Increased emphasis on collaboration
  2. Internet of Things (IoT)
  3. Virtual and augmented realities (AR and VR)
  4. Telepresence and automated receptionist systems

How to Take Stress Off Your IT Department: Go Hybrid

Outsourced IT professionals can support existing departments.

Partnering with a managed IT services provider (MSP) for a Hybrid IT approach enhances your internal IT department with much-needed support, specialized skills and more — without the expense of adding headcount.

Not every business has the staff within their existing organization that they may need, especially with today's quickly-evolving technology landscape

As Gordon Haff states in his article, Why IT Went Hybrid (And Why It Matters), "it's probably impossible to do everything in-house — and it's certainly not economically sensible." 

Haff is right on target, as more and more situations require specialized skills, such as those specific to cybersecurity, physical security, strategic planning or technology upgrade projects. When these situations arise, a company that attempts to solely handle them in-house, on top of their existing workload, can put too much weight on internal IT departments, leaving them less likely to succeed.

Read on to learn how we partner with many of our clients to alleviate these stresses, because your team deserves the resources and support necessary to succeed.