Guarantees & Committments

Partner with Meridian for the best Office Equipment Maintenance Services in the DC Metro Area

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Simple. Honest. Risk Free.

Choosing Meridian is a wise decision, guaranteed. We're so confident of meeting or exceeding your expectations, we'll underwrite 100% of your risk. These guarantees demonstrate the confidence we have in both our service organization and products. Our certified technical support team has an average tenure of seventeen years (17) years in the document automation industry and over six (6) years with Meridian. As employee-owners, we each take fiscal responsibility to fix your problem correctly the first time. It requires a significant investment in time, training and backend systems to execute, but it really makes a difference to our customers.

Helpdesk Access / Remote Support

Our helpdesk can reduce the amount of onsite responses required for networking and connectivity issues by as much as 75%. With installation of COMPLETE Fleet Management, Meridian offers helpdesk access for qualified customers.

Response Time & Uptime Guarantees

Our technical team averages a 2-hour response from a work order or case is logged to the time a technician reaches your destination. This rapid response supports our uptime statistics. We guarantee 98% uptime for hardware maintained by Meridian; uptime metrics for our network hosting solutions are at 100%.

Customer Portal

Our online customer portal allows convenient and comprehensive access to all account information. Product service history, repair status, invoice & statement reprints, and custom alert settings are just a few of the items available at no charge to you. Software restrictions apply.

Performance Guarantee

We will repair or exchange your equipment at any time during the lifetime of your lease term, provided there has been an active Meridian maintenance contract in place since placement. We offer a money-back guarantee for certain hardware purchases, via either refund or exchange, within 1 year from the date of installation. Restrictions apply.

Lemon Law

Meridian’s definition of “lemon” coincides with all manufacturer documentation on definition of “lemon”. If we can’t maintain a device in good working order after 3 remedy attempts for the same problem in 30 days, we’ll replace the equipment with an equal or better product.

Firmware Updates

We provide firmware updates at no charge as they are released to the market for any Meridian-provided product.

Free Ongoing Training

We offer ongoing hardware and software training for the duration of your maintenance agreement. It’s our priority to ensure your users are fully competent on the operation of any Meridian-placed product. We ensure your investment is maximized through thorough instruction and access to knowledge base reference materials.


Download the Free 10 Hidden IT Risks eBook

Gain insight into the true status of your IT system. Downloading the eBook is the first step in managing and taking control of your IT environment.


White Paper: Building Your Technology Road Map

Learn about the four key factors in creating a unified workforce computing strategy.



The Benefits of In-House Production Printing vs Outsourced Printing

Modern print technology has made it possible to produce large volumes of high-quality printed material right in the office. Depending on the size of your office, and your organization’s needs, print solutions are available in-house that in the past were only found at professional print facilities. In fact, print technology is so good now, particularly the multifunction printer (MFP), that many commercial print shops use the same machines found in many offices.

So, aside from the availability of professional equipment, why are many businesses now considering bringing production printing capabilities in-house?

Read on to learn more about the factors involved when considering in-house production printing vs. outsourced commercial printing, including:

  • Cost savings
  • Security
  • Control
  • Convenience and timing

Construction and Property Management: Technology trends to watch

These are the major changes and technology transformations that are influencing the construction and property management industry.

The construction and property management industry has been experiencing strong growth and expansion, with additional growth anticipated in the coming years — and with growth comes transformation.

There are a handful of technology trends influencing the construction and property management sector that are important for organizations in these fields to be aware of.

By gaining an understanding of the shifts that are taking place, they will be better positioned to recognize which organizational adjustments and operational strategy changes they need to make to prepare for the future and gain a competitive advantage.

In this post, I'll expand on a few notable trends I've noticed or been asked about in my dealings with clients in this field, including:

  1. Increased emphasis on collaboration
  2. Internet of Things (IoT)
  3. Virtual and augmented realities (AR and VR)
  4. Telepresence and automated receptionist systems

How to Take Stress Off Your IT Department: Go Hybrid

Outsourced IT professionals can support existing departments.

Partnering with a managed IT services provider (MSP) for a Hybrid IT approach enhances your internal IT department with much-needed support, specialized skills and more — without the expense of adding headcount.

Not every business has the staff within their existing organization that they may need, especially with today's quickly-evolving technology landscape

As Gordon Haff states in his article, Why IT Went Hybrid (And Why It Matters), "it's probably impossible to do everything in-house — and it's certainly not economically sensible." 

Haff is right on target, as more and more situations require specialized skills, such as those specific to cybersecurity, physical security, strategic planning or technology upgrade projects. When these situations arise, a company that attempts to solely handle them in-house, on top of their existing workload, can put too much weight on internal IT departments, leaving them less likely to succeed.

Read on to learn how we partner with many of our clients to alleviate these stresses, because your team deserves the resources and support necessary to succeed.