The Meridian Blog: Tech News, Tips & More for SMB and Enterprise Environments

The Proactive Service Model is for the Real Pros

Brad Ancell

Posted by Brad Ancell
January 19, 2016

Fire departments know the difference between proactive strategies and reactive ones. Teaching fire safety courses to families; inspecting buildings for code compliance; continuously drilling and training firefighting crews—these are all proactive approaches to fire management.

Putting out fires and saving lives and property—that’s about as reactive as it gets. And because it’s no fun to run into a burning building, firefighters focus a lot more on the proactive side of things. The best fires, be they literal ones that burn your houses, or figurative ones that cripple your workflow, are the ones that never happen.

Servicing office technology systems and fighting fires may seem unrelated, but I assure you that the philosophy behind their crisis management techniques is the same — an ounce of prevention really is worth a ton of cure.

The old break/fix approach of the past has been replaced by the proactive service model. Read on to learn about the proactive service model for technology, and Meridian's proactive approach.

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How to Protect Yourself Against Office Supply Scams and Toner Pirates

Juliana Lee

Posted by Juliana Lee
April 23, 2015

Last week, I blogged about the 3 common office supply scams -- phony-invoice scams, the pretender and gift-horse approach -- that seem to be especially popular this spring.

It's essential for everyone to be aware of these scams, as any employee could easily become a victim. Below, I've compiled a list of ways in which you can protect yourself and your employees from these scams, including:

  1. Know your rights 
  2. Educate and train all employees who answer the phone
  3. Assign designated buyers for all purchases and require that a purchase order (PO) document be issued for each purchase
  4. Report any suspicious activities to appropriate authorities immediately

I highly recommend that you read on to learn more about each of these tactics and share this with everyone in your enterprise.

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Meridian Receives RICOH Service Excellence Award for Second Consecutive Year

Juliana Lee

Posted by Juliana Lee
April 15, 2015

Alexandria, Va. –  March 31, 2015 – Meridian Imaging Solutions, leading provider in managed IT services and document solutions in the DC metro area, receives Ricoh America’s Service Excellence Award for a second consecutive year. Mike Satalino, Ricoh Technical Service Manager, presented the award to Meridian Director of Service, Brad Ancell.

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DC Copier Service: 7 Reasons You Need a Copier Maintenance Contract and SLA

Adam Siegelbaum

Posted by Adam Siegelbaum
January 27, 2015

The modern multifunction printer (MFP) is a marvelous engineering achievement. Through a complex combination of digital electronics, laser optics, and analog engineering, a small-to-midsize business (SMB) can now produce large quantities of high-quality copies and prints in house, instead of ordering them from a print shop. The office printer has become as important to most enterprises as its computer system, making its upkeep and repair just as important.

The best way to ensure smooth print operations is with a service level agreement (SLA), and here are seven reasons why:

  1. Predictable operating costs
  2. An ounce of prevention
  3. Insurance
  4. Only highly trained personnel should work on your MFP
  5. Better service response time
  6. Remote help
  7. Complete and accurate service records
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Copier Meter Readings: Necessary Evil or Important Tool for DC Businesses?

Lizz Aviles

Posted by Lizz Aviles
December 23, 2014

Whether you work in finance, facility management, or sit at the front desk, it can be a pain to stay on top of all the minor tasks that sometimes land on your plate. Submitting copier meter readings is one of those tasks nobody wants to do, but have you ever stopped to think about why this small task is important?

Let me put it into perspective. In this blog post, I'll cover a few reasons why submitting accurate meters is important, including billing implications and service implications. I'll also discuss the benefits of submitting meters and three easy, free ways you can submit meters. (SPOILER: One of these ways allows you to completely automate the meter submission process!)

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News, best practices and more to help you get the most out of your office technology. Whether you're an SMB owner who wears a lot of hats, or an enterprise IT director, facilities manager or just someone who wants to work smarter — this blog has the resources you need to maximize the business impact of all your tech investments. Be sure to subscribe to receive email updates about new posts!

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