The Meridian Blog: Tech News, Tips & More for SMB and Enterprise Environments

Is Your Office Technology Provider a Business Partner, or Just a Vendor?

Juliana Lee

Posted by Juliana Lee
Tue, Nov 07, 2017

The biggest lesson I learned while planning my wedding last year is that success is all about partnership. With so many details, priorities and districtations vying for our attention these days, it's more essential than ever to find someone you can trust and work with as a team in the pursuit of mutual goals, interests and success factors. This doesn't only apply to your personal life, though. In fact, it's just as relevant in business relationships, especially those that relate to the technology that drives your business, such as a managed services provider (MSP).

Whether they're offering help desk services, document solutions, hardware, software, managed IT services, or any combination thereof, the “P” in MSP should really stand for Partner. Let’s face it, if it works out we may be talking about a long-term relationship here. So, before you say “I do,” ask some critical questions of any technology suitors vying for your business.

A service level agreement (SLA) with the right MSP can, and should be, mutually beneficial to both parties — in other words, it should be a partnership. Don’t be timid about scrutinizing the intentions of any firm courting your business. Make them pass the three S test: strategy, service and support.

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The Shift to Predictable Billing for IT Services: Break/fix won't be missed

Juliana Lee

Posted by Juliana Lee
Tue, Oct 17, 2017

Have you ever wondered how IT vendors get away with hourly or timed billing for maintaining systems they were supposed to prevent from having issues in the first place?

Well, the short answer is simply because they could. Because they held a grip on your technology and everyone else in the profession charged the same way.

But not for long...times are definitely a-changing.

The good news is that the introduction of new all-inclusive business models is driving the market towards a fixed fee culture — though the majority of IT providers still use hourly billing under a "break/fix" business model.

But how exactly does the fixed-fee model work? How can one expect to maintain secure, speedy and scalable systems in the face of relentlessly evolving technology, with a predictable monthly bill?

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Customer Portal Redesigned to Enhance Your Meridian Experience

Juliana Lee

Posted by Juliana Lee
Thu, Apr 13, 2017


As part of our continuous mission to provide the best service and customer experience possible, I'm thrilled to announce a recent re-investment in the way customers engage with Meridian online, via our totally redesigned Customer Internet Access portal.

This overhaul impacts only the design, mobile interface, and look and feel of Meridian's Customer Internet Access portal — and no system features or processes have changed. However, we believe it was a much needed improvement to help further enhance our service, and we hope that you, our valued customers, agree.

Read on for:

  • What's changed and why
  • Benefits of the changes and mobile enhancements
  • User guides to help you navigate the new site
  • Before and after shots
  • How you can take advantage of this tool
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Meridian Sponsors Martina McBride Concert Benefitting CSAAC

Caroline McKee

Posted by Caroline McKee
Wed, Nov 16, 2016

On Sunday, November 13, 2016, the Meridian Team had the great pleasure of sponsoring and attending the Martina McBride concert to benefit CSAAC.

Award-winning country music star Martina McBride performed a set from her new album Reckless along with some of her greatest hits at the Music Center at Strathmore in Bethesda, MD.


Members of the Meridian Team pictured above with Martina McBride at the concert held at Strathmore to benefit CSAAC.

Read on to check out some of the event highlights!

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Meridian Concludes Overwhelmingly Successful Clothing Drive for Local Northern VA Charity

Juliana Lee

Posted by Juliana Lee
Thu, Sep 22, 2016

The Local Office Technology Company’s 2nd Annual “Spring Into Summer” Clothing Drive Benefits Local Charity Organization, Women Giving Back

Alexandria, VA (September 22, 2016) – Meridian Imaging Solutions (Meridian) recently concluded an overwhelmingly successful clothing drive to benefit one of its community outreach partners, Women Giving Back (WGB), a non-profit organization that provides professional clothing to individuals in the Northern Virginia community. WGB, a HomeAid Northern Virginia program, will use the donations contributed by the Meridian employee community to help local disadvantaged women and children fully and confidently participate in work and school.

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Meridian Imaging Solutions Acquired by Konica Minolta To Expand Capabilities and Geographic Reach

Juliana Lee

Posted by Juliana Lee
Wed, Mar 16, 2016

Alexandria, VA (March 16, 2016) - Meridian Imaging Solutions (Meridian) announced today that it was acquired by Konica Minolta, Inc. (Konica Minolta) — a global leader in business technologies. The joining of Meridian and Konica Minolta is the culmination of years of a successful manufacturer/dealer partnership, resulting in a powerhouse of the best talent, innovative technology products and integrated business solutions in the industry.  

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3 Steps to Defining and Maintaining Your SMB's Company Culture

Jasmine Lancaster

Posted by Jasmine Lancaster
Tue, Feb 02, 2016

Okay — It's Time To Get Serious About Your Company Culture!

Culture is a common buzzword in today's modern office and, like most buzzwords, it gets a lot of usage, often without much thought. So, you may be left wondering, "What does company culture really mean, and why should I care?"

As defined by Wikipedia, organizational culture " encompasses values and behaviors that contribute to the unique social and psychological environment of an organization." To sum it up, company culture is simply the combination of your company's vision, values, norms, systems, language, and habits in action.

While you accepted your role within your small-to-midsized business (SMB), you may not have realized that doing so also meant accepting responsibility for defining and maintaining your company culture. In today's competitive business landscape, where disruption has become almost as common as remote workforces, it's vital to build and maintain a company culture which is suitable to you, your employees and your industry. Since your culture is essentially the living, breathing soul of your business, it must be consistent throughout the entire organization. Therefore, it is important that it is clearly defined.

RELATED: Mobility and Cloud Computing: a Natural Fit, but Enterprise Policy Needed

Read on to learn about these three steps for defining your company culture:

  1. Evaluate Your Company's Culture
  2. Attract Talent Which Reflects Your Culture
  3. Plan For the Future
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The Proactive Service Model is for the Real Pros

Brad Ancell

Posted by Brad Ancell
Tue, Jan 19, 2016

Fire departments know the difference between proactive strategies and reactive ones. Teaching fire safety courses to families; inspecting buildings for code compliance; continuously drilling and training firefighting crews—these are all proactive approaches to fire management.

Putting out fires and saving lives and property—that’s about as reactive as it gets. And because it’s no fun to run into a burning building, firefighters focus a lot more on the proactive side of things. The best fires, be they literal ones that burn your houses, or figurative ones that cripple your workflow, are the ones that never happen.

Servicing office technology systems and fighting fires may seem unrelated, but I assure you that the philosophy behind their crisis management techniques is the same — an ounce of prevention really is worth a ton of cure.

The old break/fix approach of the past has been replaced by the proactive service model. Read on to learn about the proactive service model for technology, and Meridian's proactive approach.

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Green is Good for Business: 4 Easy Ways to Go Green at Work

Robert Bruce

Posted by Robert Bruce
Wed, Apr 22, 2015

Greening your enterprise is a win-win situation. Earth Day is here again, and it reminds us that the modern office presents a wonderful opportunity to simultaneously conserve natural resources and save money. Because we are at the office so much, it is a natural starting point to incorporate sound environmental policies. It is estimated that the average American office worker spends about one quarter of their waking hours at the office—and that doesn’t include commuting a half hour (or more) each day. So what are some of the things we can all do to help Mother Earth get healthier and at the same time save our respective enterprises a little green as well? Here are four easy, simple ways to green up your office life.

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News, best practices and more to help you get the most out of your office technology. Whether you're an SMB owner who wears a lot of hats, or an enterprise IT director, facilities manager or just someone who wants to work smarter — this blog has the resources you need to maximize the business impact of all your tech investments. Be sure to subscribe to receive email updates about new posts!

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