Managed Print

Meridian Receives RICOH Service Excellence Award for Second Consecutive Year

Meridian Receives RICOH Service Excellence Award for Second Consecutive Year

by Todd Stanton - April 15, 2015

Alexandria, Va. –  March 31, 2015 – Meridian Imaging Solutions, leading provider in managed IT services and document solutions in the DC metro area, receives Ricoh America’s Service Excellence Award for a second consecutive year. Mike Satalino, Ricoh Technical Service Manager, presented the award to Meridian Director of Service, Brad Ancell.

This award reviews and scores the following categories: Use of Genuine Ricoh Parts and Supplies, Hardware & Solutions Training, Services-Led Initiatives, Relevant Industry Certifications, Service Organization Structure, Customer Satisfaction Measurement Process & System, Field Staff & Help Desk Productivity & Efficiency Measures, Effective Utilization of Ricoh Resources, and Business Plan Management & Process Improvement. The Ricoh Technical Support Manager, Region Managers, and the Director of Dealer Service Support then carefully review office equipment dealers from around the country to select recipients of the Ricoh Service Excellence Award.

"We are proud of our service team for being recognized as a Ricoh Service Excellence Award winner for a second consecutive year. This award authenticates Meridian's quality of service and dedication to training every technician in all the areas necessary to succeed in the field." said Brand Ancell, Director of Service.

Meridian has been a trusted office equipment service provider for 30 years. Using a real-time dispatching platform for troubleshooting calls and repair requests as well as an Internet Customer Access (CIA) platform which allows clients to monitor service calls status, order supplies and even manage billing, Meridian provides ultimate customer service. Keeping pace with evolving technology and business needs, Meridian also provides managed print services, managed IT services, document management solutions, among other products and services.

 

About Meridian

Meridian Imaging Solutions, “Meridian,” was founded in 1985 in Alexandria, VA. Experts at integrating business technologies, Meridian provides managed IT services and document solutions to thousands of clients in the DC metro area. The employee-owned company is brand-neutral and consistently recognized as an industry leader and innovator in publications such as SmartCEO and Inc. magazines.

For details on Meridian's range of products and services, visit http://www.whymeridian.com/. You can also like them on Facebook, follow on Twitter, connect on LinkedIn or read about current trends and technology on their blog at http://www.whymeridian.com/blog/

About Ricoh

Ricoh is a global technology company specializing in office imaging equipment and production print solutions. Headquartered in Tokyo, Ricoh Group operates in about 200 countries and regions. In the financial year ending March 2013, Ricoh Group had worldwide sales of 1,924 billion yen (approx. 20 billion USD). The majority of the company's revenue comes from products, solutions and services that improve the interaction between people and information. Ricoh also produces award-winning digital cameras and specialized industrial products. It is known for the quality of its technology, the exceptional standard of its customer service and sustainability initiatives. For further information, please visit www.ricoh.com/about/.

 RELATED: MERIDIAN HONORED WITH RICOH SERVICE EXCELLENCE AWARD

 

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