The Meridian Blog: Tech News, Tips & More for SMB and Enterprise Environments

Juliana Lee


Recent Posts

An Overlooked Threat to Network Security: Don't forget about your printers

Juliana Lee

Posted by Juliana Lee
Tue, Dec 05, 2017


Fringe devices, such as printers, can pose some of the biggest security risks, if not properly managed.

When it comes to IT security, most business professionals today think about their desktop computers — as they should. But our smartphones, tablets and PCs are not the only devices on our networks that can compromise critical infrastructure.

A few months ago, the Distributed-Denial-of-Service (DDOS) attack on Dyn Inc.'s Domain Name Server marked an unprecedented level of cyber intrusion, causing widespread website availability issues throughout the East Coast. This disruption shed light on some of the major vulnerabilities within Internet-of-Things devices, including those that we tend to overlook, such as printers. 

Keep reading for:

  • a quick video on why you should care about printer security, courtesy of Christian Slater and HP Studios
  • key factors that come into play for the overlooked threat of printer security
  • what you can do to overcome the risk and secure your printers
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Is Your Office Technology Provider a Business Partner, or Just a Vendor?

Juliana Lee

Posted by Juliana Lee
Tue, Nov 07, 2017

The biggest lesson I learned while planning my wedding last year is that success is all about partnership. With so many details, priorities and districtations vying for our attention these days, it's more essential than ever to find someone you can trust and work with as a team in the pursuit of mutual goals, interests and success factors. This doesn't only apply to your personal life, though. In fact, it's just as relevant in business relationships, especially those that relate to the technology that drives your business, such as a managed services provider (MSP).

Whether they're offering help desk services, document solutions, hardware, software, managed IT services, or any combination thereof, the “P” in MSP should really stand for Partner. Let’s face it, if it works out we may be talking about a long-term relationship here. So, before you say “I do,” ask some critical questions of any technology suitors vying for your business.

A service level agreement (SLA) with the right MSP can, and should be, mutually beneficial to both parties — in other words, it should be a partnership. Don’t be timid about scrutinizing the intentions of any firm courting your business. Make them pass the three S test: strategy, service and support.

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The Shift to Predictable Billing for IT Services: Break/fix won't be missed

Juliana Lee

Posted by Juliana Lee
Tue, Oct 17, 2017

Have you ever wondered how IT vendors get away with hourly or timed billing for maintaining systems they were supposed to prevent from having issues in the first place?

Well, the short answer is simply because they could. Because they held a grip on your technology and everyone else in the profession charged the same way.

But not for long...times are definitely a-changing.

The good news is that the introduction of new all-inclusive business models is driving the market towards a fixed fee culture — though the majority of IT providers still use hourly billing under a "break/fix" business model.

But how exactly does the fixed-fee model work? How can one expect to maintain secure, speedy and scalable systems in the face of relentlessly evolving technology, with a predictable monthly bill?

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5 More Ways Law Firms Can Cut Costs Through Printer Management

Juliana Lee

Posted by Juliana Lee
Tue, Sep 12, 2017

 My last blog post, 5 Ways Law Firms Can Achieve Savings Through Print Fleet Management, was the first of a 2-part series with some helpful tips for law firms looking for cost-control or cost-recovery solutions through managed print services.

Most of the issue is a general lack of awareness about efficient business process management as it relates to printing, and the fact that print-related costs are often unmanaged or under-managed. From eliminating personal desktop printers, to scanning more and eliminating excessive creation of paper files, there are many simple ways that businesses can increase their office productivity, while also increasing their office savings.

So, here are five more ways that a law firm — or virtually any other organization — can employ a print management system with a managed print services program to "go green" while saving green:

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5 Ways Law Firms Can Achieve Savings Through Print Fleet Management

Juliana Lee

Posted by Juliana Lee
Tue, Sep 05, 2017

It seems that "green" sentiments have seeped deeper into our consciousness and have begun to influence more day-to-day processes and decisions, including those in the legal industry.

Every once in a while, ABA Journal posts success stories about how law firms across the country are moving towards being green; both from an operations standpoint and an added perceived benefit for clients.

Not only can a firm, or any other organization, "go green" by adopting a print fleet management program, but they can also focus on cutting down unnecessary costs for your company. This can include toner/ink expenditures, which commonly place a large burden on a firm’s accounting books. By gallon, the price of toner can be more than 10x the price of gas, depending on printer model.

I've compiled a list of 10 ways a law firm, or virtually any other organization, can employ a print fleet management program, or managed print services, to "go green" while saving green. Here are the first 5: 

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Managed Print Services: Future outlook and trends

Juliana Lee

Posted by Juliana Lee
Tue, Aug 08, 2017


The managed print services market is going major changes.

Companies today are dealing with more information than ever before, so taking the opportunity to outsource and streamline processes wherever possible is beneficial. One of those key business areas organizations are increasingly looking to third parties for assistance with is managed printed services.

According to Transparency Market Research, by the end of this year, the valuation of the global managed print services market is forecast to reach $31.5 billion - and as much as $95 billion by 2024.

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Five Best Practices to Avoid Common HIPAA Violations

Juliana Lee

Posted by Juliana Lee
Tue, Jun 06, 2017

Fines up to $1.5 million, loss of clients, and negative publicity are just some of the serious consequences of violating the 1996 Health Insurance Portability and Accountability Act (HIPAA).

The penalties for non-compliance are based on the level of negligence, and in some cases carry criminal charges that can result in jail sentences. HIPAA compliance is serious business, and when penalties are levied one of the main things taken into consideration is what, if any preventive steps were taken.

With that in mind, here are some basic best practices to implement regarding HIPAA compliance, including:

  1. Comprehension of the guidelines
  2. Training
  3. Guard against 3rd party disclosure
  4. Proper disposal methods
  5. Mobile device management

Read on to learn about each of these five best practices, and how you can implement them.

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Customer Portal Redesigned to Enhance Your Meridian Experience

Juliana Lee

Posted by Juliana Lee
Thu, Apr 13, 2017


As part of our continuous mission to provide the best service and customer experience possible, I'm thrilled to announce a recent re-investment in the way customers engage with Meridian online, via our totally redesigned Customer Internet Access portal.

This overhaul impacts only the design, mobile interface, and look and feel of Meridian's Customer Internet Access portal — and no system features or processes have changed. However, we believe it was a much needed improvement to help further enhance our service, and we hope that you, our valued customers, agree.

Read on for:

  • What's changed and why
  • Benefits of the changes and mobile enhancements
  • User guides to help you navigate the new site
  • Before and after shots
  • How you can take advantage of this tool
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Be Prepared: Avoid Data Disasters with Backup and Disaster Recovery Planning

Juliana Lee

Posted by Juliana Lee
Tue, Feb 14, 2017

Hope for the best, but prepare for the worst. Murphy’s Law states that anything that can go wrong, will go wrong, and when it comes to information technology, Murphy was an optimist.

Data is at the heart of any modern organization. If critical data is lost due to accident, database corruption, theft, hardware failure, or even natural disaster, business continuity can come to a halt. Data backup and disaster recovery may not be at the top of the list of topics for discussion at the company picnic, but maybe it should be.

Because data is the heart of any enterprise, it's crucial to protect it and be able to recover data that gets lost or corrupted despite your best protective measures.

Read on for:

  1. Why backing up your data matters
  2. What data should be backed up
  3. How data should be backed up
Read More

3 Questions to Ask Before Outsourcing IT Services

Juliana Lee

Posted by Juliana Lee
Tue, Dec 13, 2016

In today's highly digitized landscape, businesses are facing a lot of major changes within their organization. With more applications, processes and operations moving online and to electronic platforms, IT management has become a primary area of focus for many.


Before choosing a managed IT services provider, make sure you have the answers to these questions.

The world of IT is incredibly complex and ever-evolving, so if you're a small or medium sized business with relatively limited resources, it's highly recommended that you consult with a managed IT services provider (MSP).

According to IDC, these MSP organizations are expected to account for over $1 trillion in annual revenue in 2018 — a testament to the reliance many companies are, and will continue, to put in them.

But, with so many options out there, how do you pick the right IT partner for your business?

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About this blog

News, best practices and more to help you get the most out of your office technology. Whether you're an SMB owner who wears a lot of hats, or an enterprise IT director, facilities manager or just someone who wants to work smarter — this blog has the resources you need to maximize the business impact of all your tech investments. Be sure to subscribe to receive email updates about new posts!

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