Not only do we have the best award-winning, manufacturer-certified copier and printer repair technicians and competitive service guarantees, our maintenance options also set us apart from other companies.
Let us customize a plan for your office in DC, Virginia or Maryland, so you know exactly what to expect should something go wrong with your equipment.
Your account will have a dedicated contract specialist. While each specialist is cross-trained, the difference here is that you will not be directed to a call center with transfers, hold times and other general frustration. You can call on this person for any contract related questions.
Our specialists are customer-focused and willing to make adjustments to contracts, based on fluctuating volumes, peak periods and overall preferences to maximize your plan's value.
You can select all-inclusive, semi-inclusive, parts and labor only, and even labor only plans.
We offer tiered billing, which typically makes our clients more comfortable when budgeting. We believe that the looming threat of overages during a billing cycle should not impact whether or not you get your documents produced.
With tiered billing, the higher number of impressions made will result in a lower cost per impression.
Billing Cycle Choice
We believe in the flexibility to choose your preferred billing cycle for your convenience and your industry.
Traditional cycle options are monthly, quarterly, and semi-annually.
Another thing that separates us from other companies is that we do allow a no-fee, no-penalty cancellation.
We doubt you'll ever want cancel, but all we need is 30 days notice and we'll go away.
You can bundle your plans together. Consolidate the number of invoices you receive and the number of vendors you rely on.
We can provide maintenance plans for your printers and faxes, no problem.