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Managed IT Services

We work as an extension of your team, providing unparalleled outsourced technical support, so you can manage your business.


Meridian specializes in comprehensive managed IT services in DC, Virginia and Maryland for small and mid-sized organizations, as well as supplemental IT support and a la carte helpdesk services for large enterprises in the DMV and beyond.

Our Customized Approach

Whether you need a local technology partner in the DC area to serve as your fully-outsourced IT department, or just wish to take some stress off your IT department through supplemental 24x7x365 helpdesk services and remote support, or nearly anything in between, we've got you covered.

1. Start with a comprehensive IT assessment

We highly recommend you contact us to get a comprehensive IT assessment scheduled.

The amount of information discovered in an assessment is the fastest way to get a comprehensive and objective health check of your environment. You’ll own this intelligence and can decide how to move forward with a managed services strategy.

This will also help build the framework for your technology roadmap, including timelines for necessary future upgrades for hardware, software and other systems.

2. Align assessment findings, best practices and your unique business goals with our customizable product & service offerings

Our offerings are vast and can be customized to your environment, needs, and budget. We’ve got the resources to keep your business functioning, including:

  • Network monitoring
  • Proactive issue resolution
  • Hosting
  • Secure Private Cloud services
  • 24/7 technology helpdesk support via:
    • Phone
    • Email
    • Web-enabled secure chat
  • Unlimited escalation to local on-site support, as needed
  • Single-Point-of-Contact vendor management
  • Virtual CIO (VCIO) consulting
  • Network Operations Center (NOC) Services
  • Hardware-as-a-Service (HaaS)
  • Project management
  • Professional services

3. Our 3 ongoing goals as your IT Partner:

  • Be your reliable, committed and unbiased business partner, to whom you can look for metrics, best practices, advice and direction for technology strategy/planning, budgeting, trends and more
  • Offer freedom from costs associated with in-house IT personnel and/or unbudgeted technology expenses
  • Allow you and your team to concentrate on your core business

Our IT Services Pricing Model

Here's the bottom line...

We don't believe in nickel-and-diming our partners.

We do believe in fair, predictable technology costs and the mutual benefits that come from properly maintaining your technology so it works the way it should.

We provide your customized IT services on an all-inclusive contract basis for a fixed monthly fee to keep your organization operating at its best state without a ton of unbudgeted, front-loaded expenses. We also offer a variety of options, such as Hardware-as-a-Service (HaaS), to help make technology work for you financially.

blog-graphic-art-of-predictable-it-costs.pngFor more info on how our model is different than many of our competitors, check out our article on the art of predictable IT costs

Through our Virtual CIO (VCIO) consulting sessions (included in all standard managed IT services packages), we help you identity, budget for, and implement recommended hardware, software and system upgrades in the most cost-effective way possible.

By mapping out timelines and plans to meet current and future needs, your technology expenses are always predictable.

Plus, our expert VCIO team has the unique ability to track the impact of technology trends across different business types, sectors and sizes. Therefore, we're able to help you anticipate potential disruptions and stay ahead of the curve, creating a new strategic advantage for your organization, without wasting money on passing fads.

You may also be interested in: How a VCIO Can Help Businesses in DC, VA and MD Budget Better


Download the Free 10 Hidden IT Risks eBook

Gain insight into the true status of your IT system. Downloading the eBook is the first step in managing and taking control of your IT environment.

it assessment roadmap

White Paper: Building Your Technology Road Map

Learn about the four key factors in creating a unified workforce computing strategy.

 it assessment roadmap


Timely Talk About IT Security – Wannacry!

By now, I'm just going to assume that most, if not all, of you have at least heard something about the Wannacry! Ransomware.

It’s been all over the news and many of my colleagues and clients have been asking me about it. Unfortunately, I have to deliver some bad news – these kinds of threats are going to continue to be more frequent. They're even getting cooler names from the individuals or groups disseminating them, so the media promotes them more, too...the jury's still out on whether that's a good thing, or a bad thing. 

Related: What DC SMBs Need to Know About Encrypting Ransomware and Malware

While widespread awareness can help slow the spread of bugs like this, it can also inspire copycat attacks from others who want their 15 minutes in the limelight. However, the thing the media's definitely not talking about enough is the fact that this could have been prevented if people simply took proper preventative care of their networks. 

Were you covered for the Wannacry attack? Are you sure or How do you know? Who do you call to get answers about something like this?

Related: Top 5 Risks of Using Outdated Technology


Improving Your Law Firm with Dispatcher Phoenix Legal

Lawyers, paralegals, and other legal professionals go to work each day to address vital issues for their clients. It’s critical that law firms use innovative and advanced solutions to maximize their practice’s productivity.

That’s why we developed Dispatcher Phoenix Legal, our award-winning document workflow application. This legal records management system specifically designed to streamline the processing of case files, affidavits, subpoenas and other legal documents. Dispatcher Phoenix Legal helps our customers with the document-processing challenges that they face every day, driving efficiencies and allowing attorneys to focus on what they do best – the practice of law.

Casner & Edwards, the law firm that was highlighted in a customer success story and blog, used Dispatcher Phoenix to speed their printing process. But that’s not the only way that legal professionals can take advantage of the advanced processing features of Dispatcher Phoenix to work more quickly and accurately.


Construction and Property Management: Technology trends to watch

These are the major changes and technology transformations that are influencing the construction and property management industry.

The construction and property management industry has been experiencing strong growth and expansion, with additional growth anticipated in the coming years — and with growth comes transformation.

There are a handful of technology trends influencing the construction and property management sector that are important for organizations in these fields to be aware of.

By gaining an understanding of the shifts that are taking place, they will be better positioned to recognize which organizational adjustments and operational strategy changes they need to make to prepare for the future and gain a competitive advantage.

In this post, I'll expand on a few notable trends I've noticed or been asked about in my dealings with clients in this field, including:

  1. Increased emphasis on collaboration
  2. Internet of Things (IoT)
  3. Virtual and augmented realities (AR and VR)
  4. Telepresence and automated receptionist systems