Helpdesk Support

24x7x365 Expert Technical Assistance

Our US-based help desk call center is available to provide technical support via phone, secure chat & email, whenever you need it

Did you know that up to 75% of incidents that traditionally required time intensive on-site technical support can now be resolved within just minutes by using our technology helpdesk?

Our Helpdesk offers a call-answering, troubleshooting and ticket-logging service to solve desktop and portable computer issues, using a populated knowledge base to resolve the incident at first point of contact.

They can also escalate more complex issues or requests to level 2+ engineers and/or on-site support, when needed.

Our helpdesk can handle a variety of technology issues, including:

Key Benefits of Meridian's Help Desk:

  • Tasks related to new user/account set up (setting up and configuring new network logins, email accounts, active directory profiles, etc.)
  • Windows / MAC workstation troubleshooting and triage
  • Server-based password resets
  • Internet/Network connectivity
  • Password resets
  • Peripheral support (printers, keyboards, monitors, mouse, etc.)
  • Desktop applications
  • Mobile Device Support
  • Contain or reduce operating costs
  • Free IT staff to focus on internal, core-business and development projects
  • No drain on resources, staff or infrastructure
  • 24/7/365 support by certified technicians
  • US-based call center
  • Call dispatch capabilities for on-site repairs
  • Multi language support
  • Access to eSupport Portal for easy reporting
  • Choice of multiple service levels

Looking for software downloads, print drivers or technical support for your office equipment?


Download the Free 10 Hidden IT Risks eBook

Gain insight into the true status of your IT system. Downloading the eBook is the first step in managing and taking control of your IT environment.


White Paper: Building Your Technology Road Map

Learn about the four key factors in creating a unified workforce computing strategy.



Going OVER THE EDGE to Support Habitat for Humanity of Northern VA

On Saturday, May 19, as part of a partnership between Meridian's Community Outreach Committee and Habitat for Humanity of Northern Virginia, Meridian VP of Sales Chris Lucci will participate in a high-adrenaline rappel down the 15-story Hilton Global Headquarters building to actively support Habitat NOVA’s mission. Help us send Chris OVER THE EDGE here!

This is NOT your Typical Fundraiser! Habitat's 2018 Over the Edge event is one of the most highly anticipated and exciting fundraisers in Northern Virginia. This unique experience will only be matched by the participants' deep pride in supporting Habitat NOVA’s mission — building lives and homes for local families. 

With 80+ elite thrill-seekers – or “Edgers” – enrolled, the OVER THE EDGE event supports Habitat NOVA's program outreach including the 100 Families Served Campaign – a major milestone: 100 families served since the organization's inception in 1992.

Habitat for Humanity of Northern Virginia (Habitat NOVA) is a vanguard affordable homeownership advocate, known for ensuring strong and stable local communities and families. The affiliate has a stellar 28+ year reputation of fostering strength, stability, and self-reliance for local families wanting to invest in themselves and their communities through affordable homeownership.


Meridian in the Community: Cornerstones After School Snack Packs Program 2018

Today, Meridian's Community Outreach Committee gathered together with other employee volunteers to contribute to the Cornerstones After School Snack Pack program — assembling 118 snack bags for donation, which the Meridian delivery team will drop off next week.

The After School Snack Pack program entails preparing after-school snack bags for children served by Cornerstones programs

The Reston, VA based non-profit has been a Meridian Community Outreach partner for a number of years and primarily works in local apartment communities to connect residents to local services and often has children drop in after school for programs and help with their homework.


The Benefits of In-House Production Printing vs Outsourced Printing

Modern print technology has made it possible to produce large volumes of high-quality printed material right in the office. Depending on the size of your office, and your organization’s needs, print solutions are available in-house that in the past were only found at professional print facilities. In fact, print technology is so good now, particularly the multifunction printer (MFP), that many commercial print shops use the same machines found in many offices.

So, aside from the availability of professional equipment, why are many businesses now considering bringing production printing capabilities in-house?

Read on to learn more about the factors involved when considering in-house production printing vs. outsourced commercial printing, including:

  • Cost savings
  • Security
  • Control
  • Convenience and timing