we are hiring

Customer Internet Access

Questions? Please contact us via this web form or email servicematters@whymeridian.com

The e-info portal, otherwise known as Customer Internet Access, is a web-based application that allows you to login to our in-house enterprise management system, so you can manage your fleet anytime, anywhere.

Use the Customer Internet Access (CIA) portal to:

  • Place and track service tickets
  • Review service request history and metrics
  • Order the right supplies for your device(s)
  • View accounting information
  • And more!

Submitting an order by 4:00pm EST almost always results in same-day shipping.

To access these time-saving features, click here to activate your free CIA account today!

User Guides

Check out these complimentary user guides for assistance with the most commonly used features of our customer portal.

guide 1: how to place a service call

Guide #1: How to place a service call

guide 2: how to submit a meter reading

Guide #2: How to submit a meter reading

guide 3: how to place a sales order for consumbales / supplies

Guide #3: How to place a sales order for consumables / supplies


Protect Yourself Against Office Supply Scams and Toner Pirates

Office supply scams are widespread and relatively common, yet many organizations still don't know that they exist, much less how to identify and avoid them. This guide outlines the information you need to protect your business from this common scam.
it assessment roadmap

Free Workbook: Is Document Management Right for Your Business?

See how you would benefit from features of Document Management Systems.
it assessment roadmap


Managed Print Services: Future outlook and trends

The managed print services market is going major changes.

Companies today are dealing with more information than ever before, so taking the opportunity to outsource and streamline processes wherever possible is beneficial. One of those key business areas organizations are increasingly looking to third parties for assistance with is managed printed services.

According to Transparency Market Research, by the end of this year, the valuation of the global managed print services market is forecast to reach $31.5 billion - and as much as $95 billion by 2024.


4 tips for making your office more energy efficient

Even simple changes can have a significant impact.

Today's business world is becoming increasingly aware of our impact on the environment. 

If you're interested in reducing your carbon footprint and making the planet a healthier, safer place, the good news is that there are plenty of ways to do that. By pursuing green business practices and making your office more sustainable and energy efficient, not only will you be improving the atmosphere, but you'll also be boosting the appeal of your brand.

Below are four easy ways you can enhance your office's efficiency:


Five Best Practices to Avoid Common HIPAA Violations

Fines up to $1.5 million, loss of clients, and negative publicity are just some of the serious consequences of violating the 1996 Health Insurance Portability and Accountability Act (HIPAA).

The penalties for non-compliance are based on the level of negligence, and in some cases carry criminal charges that can result in jail sentences. HIPAA compliance is serious business, and when penalties are levied one of the main things taken into consideration is what, if any preventive steps were taken.

With that in mind, here are some basic best practices to implement regarding HIPAA compliance, including:

  1. Comprehension of the guidelines
  2. Training
  3. Guard against 3rd party disclosure
  4. Proper disposal methods
  5. Mobile device management

Read on to learn about each of these five best practices, and how you can implement them.