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Customer Internet Access

Currently down for maintenance. Please contact us via this web form or email servicematters@whymeridian.com

The e-info portal, otherwise known as Customer Internet Access, is a web-based application that allows you to login to our in-house enterprise management system, so you can manage your fleet anytime, anywhere.

Use the Customer Internet Access (CIA) portal to:

  • Place and track service tickets
  • Review service request history and metrics
  • Order the right supplies for your device(s)
  • View accounting information
  • And more!

Submitting an order by 4:00pm EST almost always results in same-day shipping.

To access these time-saving features, click here to activate your free CIA account today!

User Guides

Check out these complimentary user guides for assistance with the most commonly used features of our customer portal.

guide 1: how to place a service call

Guide #1: How to place a service call

guide 2: how to submit a meter reading

Guide #2: How to submit a meter reading

guide 3: how to place a sales order for consumbales / supplies

Guide #3: How to place a sales order for consumables / supplies

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Protect Yourself Against Office Supply Scams and Toner Pirates

Office supply scams are widespread and relatively common, yet many organizations still don't know that they exist, much less how to identify and avoid them. This guide outlines the information you need to protect your business from this common scam.
it assessment roadmap

Free Workbook: Is Document Management Right for Your Business?

See how you would benefit from features of Document Management Systems.
it assessment roadmap

 

Timely Talk About IT Security – Wannacry!

By now, I'm just going to assume that most, if not all, of you have at least heard something about the Wannacry! Ransomware.

It’s been all over the news and many of my colleagues and clients have been asking me about it. Unfortunately, I have to deliver some bad news – these kinds of threats are going to continue to be more frequent. They're even getting cooler names from the individuals or groups disseminating them, so the media promotes them more, too...the jury's still out on whether that's a good thing, or a bad thing. 

Related: What DC SMBs Need to Know About Encrypting Ransomware and Malware

While widespread awareness can help slow the spread of bugs like this, it can also inspire copycat attacks from others who want their 15 minutes in the limelight. However, the thing the media's definitely not talking about enough is the fact that this could have been prevented if people simply took proper preventative care of their networks. 

Were you covered for the Wannacry attack? Are you sure or How do you know? Who do you call to get answers about something like this?

Related: Top 5 Risks of Using Outdated Technology

READ MORE

Improving Your Law Firm with Dispatcher Phoenix Legal

Lawyers, paralegals, and other legal professionals go to work each day to address vital issues for their clients. It’s critical that law firms use innovative and advanced solutions to maximize their practice’s productivity.

That’s why we developed Dispatcher Phoenix Legal, our award-winning document workflow application. This legal records management system specifically designed to streamline the processing of case files, affidavits, subpoenas and other legal documents. Dispatcher Phoenix Legal helps our customers with the document-processing challenges that they face every day, driving efficiencies and allowing attorneys to focus on what they do best – the practice of law.

Casner & Edwards, the law firm that was highlighted in a customer success story and blog, used Dispatcher Phoenix to speed their printing process. But that’s not the only way that legal professionals can take advantage of the advanced processing features of Dispatcher Phoenix to work more quickly and accurately.

READ MORE

Construction and Property Management: Technology trends to watch


These are the major changes and technology transformations that are influencing the construction and property management industry.

The construction and property management industry has been experiencing strong growth and expansion, with additional growth anticipated in the coming years — and with growth comes transformation.

There are a handful of technology trends influencing the construction and property management sector that are important for organizations in these fields to be aware of.

By gaining an understanding of the shifts that are taking place, they will be better positioned to recognize which organizational adjustments and operational strategy changes they need to make to prepare for the future and gain a competitive advantage.

In this post, I'll expand on a few notable trends I've noticed or been asked about in my dealings with clients in this field, including:

  1. Increased emphasis on collaboration
  2. Internet of Things (IoT)
  3. Virtual and augmented realities (AR and VR)
  4. Telepresence and automated receptionist systems
READ MORE