*********** For immediate service, call 703.461.8195. **********
Simple. Honest. Risk Free.
Choosing Meridian is a wise decision, guaranteed. We're so confident of meeting or exceeding your expectations, we'll underwrite 100% of your risk. These guarantees demonstrate the confidence we have in both our service organization and products. Our certified technical support team has an average tenure of seventeen years (17) years in the document automation industry and over six (6) years with Meridian. As employee-owners, we each take fiscal responsibility to fix your problem correctly the first time. It requires a significant investment in time, training and backend systems to execute, but it really makes a difference to our customers.
Helpdesk Access / Remote Support
Our helpdesk can reduce the amount of onsite responses required for networking and connectivity issues by as much as 75%. With installation of COMPLETE Fleet Management, Meridian offers helpdesk access for qualified customers.
Response Time & Uptime Guarantees
Our technical team averages a 2-hour response from a work order or case is logged to the time a technician reaches your destination. This rapid response supports our uptime statistics. We guarantee 98% uptime for hardware maintained by Meridian; uptime metrics for our network hosting solutions are at 100%.
Our online customer portal allows convenient and comprehensive access to all account information. Product service history, repair status, invoice & statement reprints, and custom alert settings are just a few of the items available at no charge to you. Software restrictions apply.
We will repair or exchange your equipment at any time during the lifetime of your lease term, provided there has been an active Meridian maintenance contract in place since placement. We offer a money-back guarantee for certain hardware purchases, via either refund or exchange, within 1 year from the date of installation. Restrictions apply.
Meridian’s definition of “lemon” coincides with all manufacturer documentation on definition of “lemon”. If we can’t maintain a device in good working order after 3 remedy attempts for the same problem in 30 days, we’ll replace the equipment with an equal or better product.
We provide firmware updates at no charge as they are released to the market for any Meridian-provided product.
Free Ongoing Training
We offer ongoing hardware and software training for the duration of your maintenance agreement. It’s our priority to ensure your users are fully competent on the operation of any Meridian-placed product. We ensure your investment is maximized through thorough instruction and access to knowledge base reference materials.