Guarantees & Committments

Partner with Meridian for the best Office Equipment Maintenance Services in the DC Metro Area

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Simple. Honest. Risk Free.

Choosing Meridian is a wise decision, guaranteed. We're so confident of meeting or exceeding your expectations, we'll underwrite 100% of your risk. These guarantees demonstrate the confidence we have in both our service organization and products. Our certified technical support team has an average tenure of seventeen years (17) years in the document automation industry and over six (6) years with Meridian. As employee-owners, we each take fiscal responsibility to fix your problem correctly the first time. It requires a significant investment in time, training and backend systems to execute, but it really makes a difference to our customers.

Helpdesk Access / Remote Support

Our helpdesk can reduce the amount of onsite responses required for networking and connectivity issues by as much as 75%. With installation of COMPLETE Fleet Management, Meridian offers helpdesk access for qualified customers.

Response Time & Uptime Guarantees

Our technical team averages a 2-hour response from a work order or case is logged to the time a technician reaches your destination. This rapid response supports our uptime statistics. We guarantee 98% uptime for hardware maintained by Meridian; uptime metrics for our network hosting solutions are at 100%.

Customer Portal

Our online customer portal allows convenient and comprehensive access to all account information. Product service history, repair status, invoice & statement reprints, and custom alert settings are just a few of the items available at no charge to you. Software restrictions apply.

Performance Guarantee

We will repair or exchange your equipment at any time during the lifetime of your lease term, provided there has been an active Meridian maintenance contract in place since placement. We offer a money-back guarantee for certain hardware purchases, via either refund or exchange, within 1 year from the date of installation. Restrictions apply.

Lemon Law

Meridian’s definition of “lemon” coincides with all manufacturer documentation on definition of “lemon”. If we can’t maintain a device in good working order after 3 remedy attempts for the same problem in 30 days, we’ll replace the equipment with an equal or better product.

Firmware Updates

We provide firmware updates at no charge as they are released to the market for any Meridian-provided product.

Free Ongoing Training

We offer ongoing hardware and software training for the duration of your maintenance agreement. It’s our priority to ensure your users are fully competent on the operation of any Meridian-placed product. We ensure your investment is maximized through thorough instruction and access to knowledge base reference materials.


Download the Free 10 Hidden IT Risks eBook

Gain insight into the true status of your IT system. Downloading the eBook is the first step in managing and taking control of your IT environment.


White Paper: Building Your Technology Road Map

Learn about the four key factors in creating a unified workforce computing strategy.



Going OVER THE EDGE to Support Habitat for Humanity of Northern VA

On Saturday, May 19, as part of a partnership between Meridian's Community Outreach Committee and Habitat for Humanity of Northern Virginia, Meridian VP of Sales Chris Lucci will participate in a high-adrenaline rappel down the 15-story Hilton Global Headquarters building to actively support Habitat NOVA’s mission. Help us send Chris OVER THE EDGE here!

This is NOT your Typical Fundraiser! Habitat's 2018 Over the Edge event is one of the most highly anticipated and exciting fundraisers in Northern Virginia. This unique experience will only be matched by the participants' deep pride in supporting Habitat NOVA’s mission — building lives and homes for local families. 

With 80+ elite thrill-seekers – or “Edgers” – enrolled, the OVER THE EDGE event supports Habitat NOVA's program outreach including the 100 Families Served Campaign – a major milestone: 100 families served since the organization's inception in 1992.

Habitat for Humanity of Northern Virginia (Habitat NOVA) is a vanguard affordable homeownership advocate, known for ensuring strong and stable local communities and families. The affiliate has a stellar 28+ year reputation of fostering strength, stability, and self-reliance for local families wanting to invest in themselves and their communities through affordable homeownership.


Meridian in the Community: Cornerstones After School Snack Packs Program 2018

Today, Meridian's Community Outreach Committee gathered together with other employee volunteers to contribute to the Cornerstones After School Snack Pack program — assembling 118 snack bags for donation, which the Meridian delivery team will drop off next week.

The After School Snack Pack program entails preparing after-school snack bags for children served by Cornerstones programs

The Reston, VA based non-profit has been a Meridian Community Outreach partner for a number of years and primarily works in local apartment communities to connect residents to local services and often has children drop in after school for programs and help with their homework.


The Benefits of In-House Production Printing vs Outsourced Printing

Modern print technology has made it possible to produce large volumes of high-quality printed material right in the office. Depending on the size of your office, and your organization’s needs, print solutions are available in-house that in the past were only found at professional print facilities. In fact, print technology is so good now, particularly the multifunction printer (MFP), that many commercial print shops use the same machines found in many offices.

So, aside from the availability of professional equipment, why are many businesses now considering bringing production printing capabilities in-house?

Read on to learn more about the factors involved when considering in-house production printing vs. outsourced commercial printing, including:

  • Cost savings
  • Security
  • Control
  • Convenience and timing