The Meridian Blog: Tech News, Tips & More for SMB and Enterprise Environments

Konica Minolta Honors Meridian Imaging Solutions with 2016 Pro-Tech Service Award for Service Excellence

Jasmine Lancaster

Posted by Jasmine Lancaster
Tue, Mar 01, 2016

Ramsey, N.J. and Alexandria, VA – Konica Minolta Business Solutions U.S.A., Inc. (Konica Minolta) announces that Meridian Imaging Solutions has been honored with a 2016 Pro-Tech Certification for Service Excellence.

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The Proactive Service Model is for the Real Pros

Brad Ancell

Posted by Brad Ancell
Tue, Jan 19, 2016

Fire departments know the difference between proactive strategies and reactive ones. Teaching fire safety courses to families; inspecting buildings for code compliance; continuously drilling and training firefighting crews—these are all proactive approaches to fire management.

Putting out fires and saving lives and property—that’s about as reactive as it gets. And because it’s no fun to run into a burning building, firefighters focus a lot more on the proactive side of things. The best fires, be they literal ones that burn your houses, or figurative ones that cripple your workflow, are the ones that never happen.

Servicing office technology systems and fighting fires may seem unrelated, but I assure you that the philosophy behind their crisis management techniques is the same — an ounce of prevention really is worth a ton of cure.

The old break/fix approach of the past has been replaced by the proactive service model. Read on to learn about the proactive service model for technology, and Meridian's proactive approach.

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Meridian Recognized by Ricoh as 2016 RFG Circle of Excellence Certified Dealership

Jasmine Lancaster

Posted by Jasmine Lancaster
Wed, Dec 16, 2015

ALEXANDRIA, VA December 16, 2015 -- Ricoh Americas Corporation has recognized Meridian Imaging Solutions, “Meridian,” as an RFG Circle of Excellence Certified Dealership for 2016. The RFG Circle of Excellence Program was created to identify those dealers of Ricoh Family Group (RFG) products who continuously provide exceptional service and support, while providing Technical Proficiency as well as Service Operation Efficiency, in accordance with Ricoh’s designated guidelines. The Ricoh Family Group product lines include Ricoh, Lanier, Savin, and formerly Gestetner brands.

According to official program documentation, Ricoh recognizes it has partnered with the best Dealer Network in the industry and it intends to reward the "Best of the Best" within that network. To accurately reflect this partnership, Ricoh is building on the success of its two previous innovative dealer service recognition programs to launch the new RFG Circle of Excellence Dealer Recognition Award as a more encompassing program. Meridian was also recognized under both previous dealer service recognition programs.

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The End of Life: What the End of Windows Server 2003 Means for SMBs

Caroline McKee

Posted by Caroline McKee
Wed, Jul 15, 2015

On July 14th 2015, Windows Server 2003 reached the end of its very long life. The “End of Life” of Windows Server 2003 refers to Microsoft’s discontinuation of support for this now outdated platform, however many people do not realize the full impact this will cause.

According to Microsoft, Windows Server 2003 accounted for 39% of all Windows servers in use at the time the End of Life was enacted, with an estimated 9.4 million servers existing in North America alone.

So what does this mean for companies still using Windows Server 2003 as their primary server?
Read on to learn the risks faced by those who have not yet made the switch over to another server and  how to make the transition away from Windows Server 2003 as smooth as possible for your individual company.

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Top 5 Office Technology Blogs of April 2015

Claudia Alvarez

Posted by Claudia Alvarez
Thu, May 14, 2015

April was a month of variety and pleasant surprises for our readers. We covered all the way from BYOD to the introduction of our new Sustainability Solutions. So, without further ado, check out our top blogs of April.

Your Biggest Threat to BYOD Security Could Be Your Employees

Posted by Jan Carreon on Tue, Apr 21, 2015

When the cellular phone was first introduced, it served only one purpose — to make and receive phone calls. Over the years, we have watched the device evolve and incorporate more and more features. Its evolution changed the way we communicate with texting, video chatting, and email capabilities. It has replaced everyday items such as watches, calendars, the boom-box, CD/mp3 players, books, and cameras. It’s next victim? The wallet.

A cellular device is arguably a one-stop shop for almost everything, and a necessary tool for professionals today.

Mobile devices are a staple in today’s world, contributing to the rise of BYOD (Bring Your Own Device). By now, you are probably well aware of some of its advantages and disadvantages. One of the biggest concerns of BYOD is security, with the largest threat arguably being a company's employees. Here are the ways employees are unintentionally making sensitive work data more vulnerable to a breach.

Read on to learn more!

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How to Protect Yourself Against Office Supply Scams and Toner Pirates

Juliana Lee

Posted by Juliana Lee
Thu, Apr 23, 2015

Last week, I blogged about the 3 common office supply scams -- phony-invoice scams, the pretender and gift-horse approach -- that seem to be especially popular this spring.

It's essential for everyone to be aware of these scams, as any employee could easily become a victim. Below, I've compiled a list of ways in which you can protect yourself and your employees from these scams, including:

  1. Know your rights 
  2. Educate and train all employees who answer the phone
  3. Assign designated buyers for all purchases and require that a purchase order (PO) document be issued for each purchase
  4. Report any suspicious activities to appropriate authorities immediately

I highly recommend that you read on to learn more about each of these tactics and share this with everyone in your enterprise.

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Meridian Receives RICOH Service Excellence Award for Second Consecutive Year

Juliana Lee

Posted by Juliana Lee
Wed, Apr 15, 2015

Alexandria, Va. –  March 31, 2015 – Meridian Imaging Solutions, leading provider in managed IT services and document solutions in the DC metro area, receives Ricoh America’s Service Excellence Award for a second consecutive year. Mike Satalino, Ricoh Technical Service Manager, presented the award to Meridian Director of Service, Brad Ancell.

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Konica Minolta Honors Meridian's Service Excellence with 2015 Pro-Tech Award

Juliana Lee

Posted by Juliana Lee
Tue, Mar 31, 2015

Ramsey, N.J. and Alexandria, Va. –  March 31, 2015 Konica Minolta Business Solutions U.S.A., Inc. (Konica Minolta) today announces that Meridian Imaging Solutions of Alexandria, VA has been honored with a 2015 Pro-Tech Service Award at the Art of Disruption Dealer Conference in Los Angeles. Presented by Konica Minolta CEO, Tom Taiko, President and COO Rick Taylor and EVP, Dealer Sales, Alan Nielsen, the Pro-Tech Award recognizes those Konica Minolta dealerships that demonstrate the highest commitment to customer support and satisfaction.

“Konica Minolta is committed to assuring the highest performance standards across our organization,” says James Ingrassia, vice president, solutions support division, Konica Minolta Business Solutions U.S.A., Inc. “The Pro-Tech Service Award represents achievement of Konica Minolta’s highest standards for dealer service and proficiency.” 

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DC Copier Service: 7 Reasons You Need a Copier Maintenance Contract and SLA

Adam Siegelbaum

Posted by Adam Siegelbaum
Tue, Jan 27, 2015

The modern multifunction printer (MFP) is a marvelous engineering achievement. Through a complex combination of digital electronics, laser optics, and analog engineering, a small-to-midsize business (SMB) can now produce large quantities of high-quality copies and prints in house, instead of ordering them from a print shop. The office printer has become as important to most enterprises as its computer system, making its upkeep and repair just as important.

The best way to ensure smooth print operations is with a service level agreement (SLA), and here are seven reasons why:

  1. Predictable operating costs
  2. An ounce of prevention
  3. Insurance
  4. Only highly trained personnel should work on your MFP
  5. Better service response time
  6. Remote help
  7. Complete and accurate service records
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Copier Meter Readings: Necessary Evil or Important Tool for DC Businesses?

Lizz Aviles

Posted by Lizz Aviles
Tue, Dec 23, 2014

Whether you work in finance, facility management, or sit at the front desk, it can be a pain to stay on top of all the minor tasks that sometimes land on your plate. Submitting copier meter readings is one of those tasks nobody wants to do, but have you ever stopped to think about why this small task is important?

Let me put it into perspective. In this blog post, I'll cover a few reasons why submitting accurate meters is important, including billing implications and service implications. I'll also discuss the benefits of submitting meters and three easy, free ways you can submit meters. (SPOILER: One of these ways allows you to completely automate the meter submission process!)

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About this blog

News, best practices and more to help you get the most out of your office technology. Whether you're an SMB owner who wears a lot of hats, or an enterprise IT director, facilities manager or just someone who wants to work smarter — this blog has the resources you need to maximize the business impact of all your tech investments. Be sure to subscribe to receive email updates about new posts!

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