Every day, I’m on the front lines of Managed Print Services, working with clients to resolve business challenges associated with the operations and management of their print fleets. Fleets vary, but the challenges they produce for IT, Facilities and Purchasing can be quite costly to an organization’s bottom line.
Take into consideration the effect that a solid decision-making process can have on the efficiency of operating a large fleet of assets. Most organizations have traditionally acquired multifunction devices (MFDs) from a single provider that delivered a break-fix model within the operating costs of the equipment. However, since printers have always been peripherals to computers, they have generally been managed and deployed out of IT departments. Somewhere in the middle, purchasing processes POs for their copier management and buys supplies for a heterogeneous fleet of inkjet and laser printers. IT is then typically left to manage this hodgepodge of printers, copiers and fax machines.
With each operation trying to independently handle these shared machines, it's not shocking to hear that 24% of IT helpdesk calls are related to issues on these devices.
Read on to learn about each of these 3 phases of successful print fleet management, as well as how you can implement them and reduce the burden on IT, facilities management and purchasing personnel:
- Management and reporting