The Meridian Blog: Tech News, Tips & More for SMB and Enterprise Environments

Brad Ancell

Brad Ancell
Brad Ancell joined our team in 2011, and brought with him years of industry experience. He has since implemented Meridian Proactive Service, providing a standard of excellence beyond basic service. Through this process, we thoroughly examine equipment on every call to identify current or future problems, eliminating costly downtime for our clients. Brad is passionate about investing in his teams to ensure that they have the highest level of training possible. As a result, we conduct in-house training classes on a weekly basis. "Our goal is simply to provide the highest level of service to our customers. We have achieved this by transforming our service approach from the traditional reactive approach, to our signature Proactive Service model."

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The Proactive Service Model is for the Real Pros

Brad Ancell

Posted by Brad Ancell
Tue, Jan 19, 2016

Fire departments know the difference between proactive strategies and reactive ones. Teaching fire safety courses to families; inspecting buildings for code compliance; continuously drilling and training firefighting crews—these are all proactive approaches to fire management.

Putting out fires and saving lives and property—that’s about as reactive as it gets. And because it’s no fun to run into a burning building, firefighters focus a lot more on the proactive side of things. The best fires, be they literal ones that burn your houses, or figurative ones that cripple your workflow, are the ones that never happen.

Servicing office technology systems and fighting fires may seem unrelated, but I assure you that the philosophy behind their crisis management techniques is the same — an ounce of prevention really is worth a ton of cure.

The old break/fix approach of the past has been replaced by the proactive service model. Read on to learn about the proactive service model for technology, and Meridian's proactive approach.

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News, best practices and more to help you get the most out of your office technology. Whether you're an SMB owner who wears a lot of hats, or an enterprise IT director, facilities manager or just someone who wants to work smarter — this blog has the resources you need to maximize the business impact of all your tech investments. Be sure to subscribe to receive email updates about new posts!

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